Customer Service Representative - HK
Customer Service Representative - HK
Posted on :
17-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Customer Service Representative Hong Kong
CCG Hong Kong is the subsidiary of Certified Collectibles Group (CCG) headquartered in Sarasota Florida. It is part of the worlds leading company for the independent valuation of coins banknotes/paper money comic books trading cards (such as Pokmon or sports cards) stamps and other addition to its headquarters in Sarasota Florida CCG has additional offices in Munich London Shanghai and Hong Kong.
Since 1987 the CCG companies have certified nearly 100 million coins banknotes comic books video games trading cards sports cards stamps estate items and related collectibles.
Due to ongoing business growth and the ever-increasing demand for our services we are looking for an experienced full-timeCustomer Service Representativeto join our team in Hong Kong.
In this role you will:
- Answer incoming customer contacts via phone email SMS and other contact channels
- Assist customers with in-person appointments
- Prepare and provide internal and external written correspondence via email
- Improve customer loyalty through the successful overall support of our local and international B2B and B2C customers via email and on the phone (in Cantonese Mandarin and English)
- Review and coordinate customer orders
- Resolve customer concerns and complaints
- Collects customer feedback and makes recommendations for potential products and/or services to management by analyzing customer needs
- Maintain and update the customer database
- Conduct basic research on collectibles (coins notes trading cards) using company online tools databases and other research materials
- Collaborate closely with internal stakeholders such as accounting marketing and logistics
- Support with other administrative tasks as requested by management
What will help you succeed:
- 2 years of previous customer service/call center experience or relevant experience
- Fluency in spoken and written Cantonese Mandarin and English (the position requires daily and extensive communication with customers and employees). Further language skills are a great advantage
- You are motivated by helping other people and have already gained experience in customer service
- You possess excellent communication and organizational skills
- You maintain an overview even in stressful situations and impress others with your friendly and confident demeanor
- You have basic knowledge of computer applications (MS Office)
- You are a self-starter like to take initiative and have a developed sense of urgency
- You strive in an environment of teamwork and flexibility
- You are willing to travel (trade fair preparation and participation)
Travel Requirements:
This position may require overnight travel on occasion throughout the APAC region to attend and support events and trade shows.
More About Us
We invite you to learn more about our company and our services at Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved