Workflow Management Technician

Hel! Were Hafren Dyfrdwy one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100000 homes and businesses across Mid and North Wales and our enduring focus is on delivering for our customers both now and for generations to come.

Employing over 130 people were a local company based in Wrexham and Powys and from providing clean water every time our customers turn on the tap to returning it to rivers even cleaner than we took it we are proud to take care of one of lifes essentials.

We are passionate about ensuring the future well-being of generations in our region and within Wales as a whole and playing our part in supporting on the well-being goals is central to our strategy. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Working within our forward-thinking Customer Network Operations department you have the chance to join the team as a Workflow Management Technician where youll predominantly be responsible for the workforce planning for our operational staff ensuring we meet all regulatory requirement scheduling and keeping our customers updated. If you have a planning background this may just be the job for you!

Youll be involved in numerous daily activities such as working on our systems (SAP) to build plan & dispatch gang and field technician jobs youll also liaise directly with our customers making and taking direct phone calls with our stakeholders in order to provide the best service in a timely manner.

Plus as our new Workflow Management Technician you will take part in team meetings (called CommCells) in which you can present any ideas or improvements you have enabling you to become one of our continuous improvement champions!

Please note we have one full time position available and one 9 month FTC.

WHAT YOULL BRING TO THE ROLE

Your key accountabilities in helping us will be:

• You will Reactively build and allocate both urgent and planned workto deliver an effective and efficient work schedule for all areas of HD Operations. To make the best use of resource available and maintain productivity.
• Youll need to continually liaise with COSC and Field Teams updating them on workload volumes and job progress.
• You will ensure that jobs are planned in and communicated to customers and field staff within SLAs. Furthermore youll Manage the on the day schedule from a dispatch perspective including management of jobs in jeopardy suspended work and customer chases.
• Youll be keeping customers informed on progress of customer originated work. Ringing customers to advise of changes when appropriate. Minimising customer chases through COSC by keeping customers informed. And you will liaise and communicate with internal and external customers to achieve the completion of all work in a timely manner.
• You will support ongoing liaison and building relationships with the external customers Quality Assurance and Field teams and work in a collaborative manner with all stakeholders and teams to achieve quality throughout the end to end process.
• Youll ensure compliance with processes and procedures as set out such as TMA and achieve the teams agreed performance targets and ensure SLAs are met.

WHATS IN IT FOR YOU

Working here isnt just a job. You can build a career at Hafren Dyfrdwy.

We have a range of benefits that recognise great work and award-winning training to help you reach your potential.

Well also help you play your part in looking after the environment and the communities where we live.

Here are just some of our favourites perks that youll get being part of the Seven Trent family:

• Salary: 30476
• 23 days holiday
• Annual bonus scheme (of up to 1500 per annum based on company performance)
• Leading pension scheme we will double your contribution (up to 8% when you contribute 4%)
• Sharesave the chance to buy Severn Trent Plc shares at a discounted rate
• Family friendly policies

WHATS NEXT

We cant wait to hear from you.

Before you apply youll need an updated copy of your CV and about five minutes to spare. Well always let you know the outcome of your application after the closing date too - so keep an eye on your phone and emails.

And if your curiosity has peaked and you want to find out even more search#LifeAtSevernTrent on social media.