Outside Services Supervisor

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members guests and more than17000 employees. We are the largest owner and operator of private clubs nationwide with 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team at Invited!

The Outside Services Supervisor is responsible for overseeing the outside services team ensuring the delivery of exceptional customer service and professionalism to members and guests. This role involves managing key aspects of the golf operation including cart management bag handling and practice area setup while ensuring operational efficiency and adherence to club standards. The Supervisor will provide ongoing training mentorship and support to the team fostering a positive work environment and ensuring that every guest enjoys a seamless and high-quality golf experience.

Reporting Structure

Reports to the Head Golf Professional or Director of Golf

• Supervise the Outside Services team including staff recruitment hiring scheduling and training to ensure consistent delivery of service excellence.

• Monitor staff time reporting to ensure accuracy and compliance with club policies addressing any discrepancies promptly and professionally.

• Assist golfers with bag loading club cleaning and play preparation while offering etiquette guidance and answering questions. Provide post-round support including cleaning and transporting clubs to vehicles.

• Oversee the cleanliness organization and functionality of all outside service areas including the golf cart fleet club storage and practice facilities. Promptly address maintenance needs or equipment issues ensuring optimal readiness at all times.

• Collaborate with other golf operations staff such as range attendants marshals and starters to ensure smooth and efficient service delivery across the course.

• Ensure all outside service areas including the pro-shop practice areas and cart staging zones are tidy free of debris and well-organized.

• Monitor and ensure the timely completion of daily assignments in accordance with club standards including practice facility preparation pro-shop stocking and maintaining clean and organized workspaces.

• Due to the dynamic nature of the club employees are expected to assist others as needed and take on additional tasks as assigned by management.

• Follow all company club and department policies procedures and instructions.

• Represent the companys management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity.

• Maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff.

• Promote and follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same.

• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

• Address and resolve challenges using available resources working with regional and corporate teams to support club operations.

• Support the overall efficiency of the team by collaborating and contributing to the clubs goals.

Required

• High school diploma GED or equivalent.

• A minimum of 1 year of experience in a similar role or strong knowledge of golf.

Preferred

• Strong communication skills with the ability to interact effectively with members guests and staff.

• Strong knowledge of golf etiquette rules and best practices.

• A positive attitude and commitment to providing outstanding service.

• High attention to detail and reliability.

• Primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.

• Sitting standing walking climbing/ladders squatting/kneeling reaching grasping pushing/pulling twisting/bending lifting/carrying up to 100 lbs. talking hearing and seeing.

Primary Tools/EquipmentGolf Clubs & Bag 40 - 50 lbs.

• Golf Carts

• Adherence to attendance requirements as outlined in the weekly schedule.

• Flexibility to work additional hours as needed to meet position deadlines.

• Availability to work on weekends and/or holidays as required.

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Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.