Japanese Bilingual - Customer Service Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Join our dynamic team at Wealth Management and be at the forefront of delivering exceptional customer service. Unlock your potential and make a significant impact by helping our clients navigate their financial journey with confidence.
As a Customer Service Manager (Individual Contributor) in Wealth Management you will be the primary point of contact for our participants. You will provide exceptional customer service and share your knowledge of our products and services to support customers in their financial journey. Your role will involve communicating with customers via phone and email resolving queries and ensuring a memorable experience.
Job Responsibilities:
- Serve as the first point of contact for Wealth Management clients.
- Provide exceptional customer service and product knowledge.
- Communicate with customers via phone and email to deliver high-quality responses.
- Collaborate with other departments to resolve client queries.
- Adapt communication style to meet customer needs.
- Identify and recommend improvements within the Customer Support function
- Handle challenging conversations including complaints.
Required Qualifications Capabilities and Skills:
- Proficient in Japanese language both verbal and written
- Excellent customer service skills in telephone and email etiquette
- Strong client focus and interpersonal skills.
- Proactive mindset with a focus on continuous improvement.
- High level of technical skill in the field of expertise.
- Ability to exercise discretion and judgment.
Preferred Qualifications Capabilities and Skills:
- University degree in Economics Finance or equivalent work experience.
- Experience in a customer service role preferably in financial services.
- Excellent communication skills.
- Empathetic problem solver with a passion for learning.
Additional Information:
- Shift Schedule: 8:00 AM-5:00 PM MNL Time (Mon-Fri)
- Work Setup: Full time onsite
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
