Operations Manager
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Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
The Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you must possess the following qualifications attitude behaviors skills and values that follow:
A degree or diploma in Hotel Management or equivalent
In-depth strong Rooms Management preferably with commercial acumen
In-depth knowledge of the hotel / leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Accountable and resilient
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems
Previous experience in the same or similar role
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing
As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically you will be responsible for performing the following tasks to the highest standards:
Work with the General Manager to actively manage key property issues (including key projects; customer service; day to day operations)
Assist the development of meaningful achievable hotel budgets and other short- and long-term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Demonstrate a strong background in Rooms operations ensuring high standards in Front Office Housekeeping and Guest Services.
Respond to audits that are completed by the company to ensure continual improvement is achieved
Maintain active exposure to Food & Drink operations supporting service excellence and departmental collaboration
Plan direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Comply and exceed hotel and company Service Standards
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Maintain a solid understanding of safety and security protocols ensuring compliance and proactive risk management across the property.
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
