Deficiency Management - Associate

Worcester, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you a current UMass Memorial Health caregiver Apply now through Workday.

Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

7:30-4:00

Shift:

1 - Day Shift 8 Hours (United States of America)

Hours:

Cost Center:

99940 - 5456 Deficiency Management

Union:

SHARE (State Healthcare and Research Employees)

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Performs a variety of medical record duties including reviewing medical records for completeness managing record documentation and supporting deficiency tracking duties.

I. Major Responsibilities:
1. Reviews medical records for completeness according to Joint Commission rules and regulations and allocates missing items to clinicians.
2. Receives and responds to telephone calls from facility departments and physicians offices.
3. Assists in the execution of the institutions Delinquent/Incomplete Medical Record Policy.
4. Maintains a professional and courteous demeanor when interacting with physicians inter- and intra-departmental personnel and other personnel.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies procedures and objectives.
2. Attends variety of meetings conferences seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches demonstrates Standards of Respect and contributes to creating and maintaining an environment of professionalism tolerance civility and acceptance toward all employees patients and visitors.
6. Maintains regular reliable and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High school diploma or equivalent.
2. Training in medical terminology.

Experience/Skills:
Required:
1. One (1) year general office experience preferably in a medical record department or clinical setting.
2. Knowledge of medical terminology.
3. Computer literate and proficient with Microsoft Windows applications.
4. Excellent customer service skills with the ability to communicate efficiently.
5. Exceptional organizational skills with attention to detail.
6. Ability to problem solve organize and prioritize workload to meet Turn-Around-Time (TAT) benchmarks.
7. Knowledge of Joint Commission and National Patient Safety standards.
8. Ability to withstand significant level of on-going pressure and ability to deal with individuals with tact discretion and diplomacy.

Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.

Required Experience:

Are you a current UMass Memorial Health caregiver Apply now through Workday.Exemption Status:Non-ExemptSchedule Details:Monday through FridayScheduled Hours:7:30-4:00Shift:1 - Day Shift 8 Hours (United States of America)Hours:40Cost Center:99940 - 5456 Deficiency ManagementUnion:SHARE (State Health...