First Line Analyst - French & Italian 80% FROM HOME

Location: Spain - Barcelona Job-ID: 19541 Contract type: Obra y Servicio Business Unit: Service Desk

Computacenter is a leading independent technology partner trusted by large corporate and public sector organisations.

We help our customers to source transform and manage their IT infrastructure to deliver digital transformation enabling users and their business worldwide.

In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual by finding practical solutions to their IT problems.

Your daily tasks will be:

- Answering and support queries via tools phone and email keeping daily contact with our users calling from all over Europe

- Resolving IT issues of our partners which can occur during office work

- Documentation and logging of calls on the ticketing tool

- Delegation of problems which cannot be resolved to the competent teams

- Maintaining and improving customer satisfaction level

- Communication with your direct team members and different departments

Whatdoweofferyou

-Remotework80%ofthetime-4days/monthon-site

-Full-time contract 39hours/week

-Rotative schedule Monday-Friday between 07:00-19:00

-Ticket restaurant (1100 per year) after 3 months

-Private health insurance after 6 months

- Annual salary of 20535.87 gross/year

-Aninternationalenvironmentwherepeoplesupportandrespecteachother

-AccesstoVIPDistrict:gymdiscountsrestaurantscarwashetc

-Careerdevelopmentandleadershipprogramopportunities

-Freeonlinelanguageclasses(GERFRESPA&ENG)

-Fastrecruitmentprocess

-Fullypaidtraining

Youaretheidealcandidateif:

-You have an advanced or native level of French and Italian

-YouhaveanadvancedlevelofEnglish

-YouareinterestedinlearningaboutIT

-Youhaveapositivecan-doattitudeandyoulikeproblem-solving

-Youhavelogicalthinkingandenjoyhelpingotherpeopletosolvingissues

-Youhaveoutstandingcommunicationskillsandcustomerfocusedmind-set

-Youenjoyworkinginateam

-Yourespectthetimescheduleandarepunctual

About us

Computacenter is a leading independent provider of IT infrastructure have about 15000 employees worldwide who are accompanying our international customers on their path to digital transformation.

Our team of professionals serves corporate and government clients in a variety of industries. We support around 4.2 million users from our Global Service Desk. They are in more than 70 countries and speak 30 languages.

At our service desk locations you can expect a dynamic international and informal work environment with flexible work schedules and various offers for professional and personal development. Our informal atmosphere and the strong feeling of belonging makes you feel like being part of a great community.

Interested in joining a company with a strong sense of community
Were growing. Were hiring. We encourage. We empower. We support.
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