Automotive Customer Relations Manager
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Job Location:
Bentonville, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville is looking to for the perfect person to be our Customer Relations Manager!
Are you our person Were looking for a friendly face to help keep our customers happy and up-to-date in our service and repair center. This person will work hand-in-hand with our Sales Relations Manager our Sales Managers our Service Manager and all of ourcustomer advisors to ensure our customer satisfaction will remain high. This person will be empowered to be a customer advocate helping us constructively improve processes and workflows. On the day to day this role will assist in reaching out to customers following up on any trailing communications via our texting software answer incomingcalls and proactively call recent service customers to quality check their experience.
This is a 40 hour a week position with a 5 day workweek. We offer excellent benefit and competitive pay based on experience!
Position: Customer Relations Manager/Safety Sensitive
About Us
Come join a winning team at McLarty Daniel Chrysler Dodge Jeep youre looking for an opportunity to be appreciated and involved in your career your search is complete. We have a great history of providing excellent career opportunities for sharp energetic people.
Benefits
- Medical Plan
- Dental Plan
- Vision Plan
- 401(K) w/ employer match
- Promote from within
- Paid Time Off
- Opportunities for advancement
- Partners in our community
Responsibilities
Keep customers informed on their vehicles status in the shop.
Communicate with service customers visiting the dealership to ensure allneeds are met.
Assist Service Advisors in providing updates to customers throughcommunication software telecommunications and by working with Service Management Part Department and Service Technicians to ensure Advisors are able to update customers in a timely fashion.
May be asked to Drive vehicles to and from service lane service stalls and parking lot as needed.
Work Service Daily Logs to ensure customer satisfaction in services completed.
May be asked to Retrieve and deliver vehicles from property locations.
Perform other duties as assigned.
Additional duties for all aspects of customer relations
Have concierge approach to customers in the service drive and waiting areas.
Qualifications
Able to work flexible schedules and some weekends
Positive attitude can-do mentality confident outgoing personality eagerness to improve
High school diploma or equivalent
Professional attitude and the ability to deliver best-in-class customer service
Reliable transportation to and from work every single day
Valid drivers license and clean driving record
- The individual must maintain an acceptable driving record according to our insurance standards at all times.
- No employee or applicant should be under the influence of any substance including medical marijuana on-site or during work hours. Further employees under the influence of are prohibited from undertaking any task that would constitute negligence or professional malpractice and are prohibited from operating any type of powered vehicle or powered equipment - handheld or otherwise.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Manager
Key Skills
- Sales Experience
- Mechanic Experience
- Customer Service
- Dealership Experience
- GM Vehicles
- Management Experience
- Upselling
- Auto Service Management
- Automotive Repair
- Computer Literacy
- Leadership Experience
- Automotive Service
About Company
About UsCome join a winning team at McLarty Daniel Automotive. If you’re looking for an opportunity to be appreciated and involved in your career, your search i...
