Reservations Supervisor
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking an enthusiastic and detailoriented Reservations Supervisor to join our team in Riyadh Saudi Arabia. As a key member of our frontofhouse operations you will be responsible for overseeing the reservations department ensuring exceptional guest experiences from the very first point of contact.
- Lead and supervise the reservations team providing guidance training and support
- Manage the booking process including making and amending reservations handling group bookings and processing contracts and payments
- Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
- Monitor and analyze reservation trends occupancy rates and revenue metrics
- Implement and maintain efficient reservation systems and procedures
- Handle complex customer inquiries and resolve issues promptly and professionally
- Develop and maintain relationships with travel agents corporate clients and other key partners
- Ensure compliance with company policies and industry standards
- Participate in revenue management strategies to optimize hotel occupancy and profitability
- Prepare regular reports on reservations performance and guest feedback
Qualifications :
- Proven experience as a Reservations Supervisor or minimum 2 years of experience as a Reservations Agent
- Strong knowledge of hotel operations reservation systems and guest services
- Excellent communication and interpersonal skills with the ability to handle highvolume calls and emails in a fastpaced environment
- Demonstrated leadership abilities and experience in team management
- Strong problemsolving skills and ability to make decisions under pressure
- Proficient in Microsoft Office suite and other relevant software
- Fluency in English; additional language skills are highly valued
- Flexibility to work varying shifts
- Bachelors degree in Hospitality Management Business Administration or related field preferred
- Customerfocused mindset with a commitment to delivering exceptional service
- Ability to multitask prioritize and manage time effectively
- Strong attention to detail and organizational skills
Additional Information :
Your team and working environment:
Join our collaborative and dynamic Reservations team where innovation and problemsolving are valued in a fastpaced supportive environment. We foster a culture of continuous learning and teamwork ensuring everyone contributes to our shared success.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
