Assistant Head Butler

We are seeking an exceptional Assistant Head Butler to join our prestigious team in Cairo Egypt. As a key member of our Butler Services department you will support the Head Butler in delivering unparalleled guest experiences and maintaining the highest standards of luxury service.

• Assist the Head Butler in overseeing daily operations and allocating butler staff according to guest requirements and business levels
• Personally greet VIP and longstay guests ensuring their preferences and expectations are met or exceeded
• Support the recruitment onboarding and continuous training of butler team members
• Conduct regular coaching sessions and performance evaluations to maintain consistent luxury service standards
• Coordinate with Housekeeping Food & Beverage InRoom Dining and Engineering departments to ensure seamless guest experiences
• Oversee stock control for butler supplies and amenities balancing availability with cost control
• Inspect rooms and pantries regularly to ensure flawless presentation and adherence to guest preferences
• Lead daily briefings and ensure effective communication across all shifts
• Act as the department head in the absence of the Head Butler
• Implement and maintain SOPs and service standards for the Butler Services department
• Create magic moments for guests by anticipating their needs and delivering proactive personalized service

Qualifications :

• Bachelors Degree in Tourism & Hotel Management or a related field
• Minimum of 23 years of experience as a Butler with at least 2 years in a supervisory role
• Strong leadership organizational and interpersonal skills
• Fluency in English; proficiency in additional languages is highly advantageous
• Exceptional attention to detail with a warm discreet and refined service approach
• Flexibility to work varied shifts including evenings weekends and holidays
• Indepth knowledge of luxury hospitality standards and etiquette
• Proficiency in hospitality management software
• Strong problemsolving and decisionmaking abilities
• Excellent time management and multitasking skills
• Ability to thrive in a fastpaced dynamic environment
• Commitment to maintaining the highest standards of guest service and team collaboration

Additional Information :

Your team and working environment:
    A passionate and inspired team that creates unique experiences for all they meet.
    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairos most beautiful Nile views Nile City Towers complex is a business destination claim to Egypts corporate success. Built on a total area of 16000 sqm Nile City Towers boasts a 170 meter Nile faade and its two towers are an anchor to an exclusive shopping center upscale housing a fivestar hotel 8screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms suites restaurants bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a skyhigh swimming pool.
Physical Aspects of Position (include but are not limited to): 
    Constant standing and walking throughout shift.
    Frequent lifting and carrying up to 30 lbs.
    Occasional kneeling pushing pulling lifting.
    Occasional ascending or descending ladders stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
What is in it for you:
    Employee benefit card offering discounted rates at Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world!
    Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

Remote Work :

No

Employment Type :

Fulltime