Senior Technical Solutions Team Lead
Senior Technical Solutions Team Lead
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Salary Not Disclosed
1 Vacancy
Job Description
You will be a strategic technical consultant and team lead providing expert guidance on connectivity solutions for consumer credit products. Use deep technical knowledge to support clients mentor team members and guide excellence across technical service engagements. You will report to the Director of Business Implementation.
Main Responsibilities:
- Manage strategic client accounts and advise on connectivity options (VPN circuits APIs Connect:Direct)
- Be a technical liaison aligning client needs with Experian capabilities and recommending solutions.
- Maintain expertise in consumer credit products network configurations and systems.
- Lead technical coordination for client installations migrations and system changes.
- Facilitate technical calls ensuring readiness tracking and execution.
- Oversee client testing decommissioning and respond to inquiries on data formats and application usage.
- Mentor TSSR team members and train new hires to enhance team performance.
- Manage team operations including workload balancing and coverage.
- Contribute to process improvements and service evolution.
- Represent the team in leadership meetings and deliver client presentations and training.
- Develop technical bulletins and maintain the Experian Technical Manual.
Qualifications :
- Bachelors degree or equivalent experience with 2 years in a related role.
- Hands-on experience with Experian products and real-world solution implementation.
- Knowledge of industry standards competitive offerings and data/analytics environments.
- Solid technical foundation in systems networking and programming.
- Project management skills including team leadership and delivery.
- Engage partners explain technical concepts and produce documentation.
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical dental vision and matching 401K
- Flexible work environment ability to work remote hybrid or in-office
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
- Explore all our exciting benefits here: This is a remote position where youll work from home.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
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