Associate Customer Service Technical Specialist

#BETHEDIFFERENCE

Summary:

Responsibilities::

• Analyze technical questions and/or reproduce technical problems. Provide and/or develop appropriate solutions related to the regulatory reporting applications modules.

• Work with Product Development for the identified defects to provide a structural fix.

• Collaborate with the technical and functional teams within support.

• Interface with the technical and functional implementation teams

• Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers and solve their issues.

• Enhance knowledge base by creating and maintaining knowledge articles.

Requirements:

• Bachelors degree (Informatics and Economics; Computer Science; any other relevant field); Students in final years are also eligible.

• Diagnostic and troubleshooting skills: Ability to go to the core of the problem troubleshoot and analyze data.

• Scripting skills: the ability to create scripts for diagnostic purposes (using VBScript SQL)

• Desired programming languages: Java JavaScript SQL

• Database knowledge: SQL (MS SQL Server Oracle) and RDBMS concepts

• Tools: Oracle SQL Developer

• Documentation: contribute to and maintain the knowledge base

• Other technical skills considered as a plus: experience with WebSphere and/or Wildfly Virtualization basics MS Excel Windows operating system knowledge: registry services monitoring tools permissions etc.

Essential:

• A team player with an outgoing personality.

• Good analytical mind able to think outside of the box.

• Problem solver creative in finding solutions and providing workarounds.

• Strong communication and negotiating skills comfortable in explaining and defending his/her ideas both internal towards development but also external towards customers while still able to recognize the merits of others opinions.

• Demonstrating commitment and results oriented.

• Fluent in English both written & spoken.

• Other languages as French or German arean important plus.

• A thorough understanding of a sizeable number of the tools and technologies listed above.

• Eager to learn how to use our software: become our expert in deploying the product and knowing all its settings configurations and features.

• Capable of collecting all required information that can be used to fix the issues: reproduction path logs data and system configuration.

Our Offer:

• Room for personal development through external internal training tools and learning and development program #GROW. Be your unique self share your creative ideas do your best workand take time togrow inourcaring and inclusive culture where you can belong

• Annual incentive plan based on division financial performance and your seniority

• Referral bonus meal vouchers monthly allowance gift vouchers twice a year

• Corporate Health Insurance

• Mindfulness and Wellbeing programs (Wellbeats MyQuillibrium Compsych Mind & Body webinars)

• Up to 28 days of annual leave based on seniority

• We have a strong Work from Home culture and take into consideration punctual needs and more

• Flexible working schedule. Youllfind the flexibility for balance in your life

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.