Platform Deployment Engineer
Platform Deployment Engineer
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$ 128000 - 160000
1 Vacancy
Job Description
Who we are
Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools we demystify complex network operations enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer Kentik is the real-time source of truth that understands every network in context from data center to cloud to the internet. This single platform unifies and correlates cloud device flow synthetic data to turn telemetry into action. Market leaders like Akamai Dropbox and Zoom rely on Kentik to run manage and optimize their networks.
What we do
The Platform Deployment Engineering team is part of our Professional Services organization and is dedicated to ensuring our new clients and partners get the fastest possible time-to-value from our products. Our core mission is to facilitate a seamless technical onboarding experience and guide customers to their First Desired Outcomethe initial tangible moment of success that demonstrates the value of their Kentik investment. We work collaboratively to configure the platform deploy critical agents and activate the first key use cases all while building a strong foundational relationship. This highly technical role also requires extensive collaboration with multiple teams within Kentik such as Customer Success Management Product and the Operations & Engineering team responsible for developing and maintaining the Kentik platform.
This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of extremely talented engineers and that has significant career path growth potential within the organization.
What youll do
- Own the technical onboarding and deployment experience for new Kentik customers
- Collaborate directly with customers to scope and execute the technical implementation plan ensuring a clear path to their First Desired Outcome
- Lead the deployment and configuration of the Kentik platform including Private Agent installation test creation and initial setup for new Kentik customers
- Serve as the primary technical point of contact during the customers onboarding phase providing expert guidance and proactive support
- Work closely with Solutions Engineers Customer Success Managers and our Product and Engineering teams to ensure a smooth transition from pre-sales to post-sales
- Identify and escalate technical challenges or product gaps that may impact a customers successful onboarding
What youll bring
Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you dont match all of the qualifications your skills and experience could be valuable in this role!
- 5 years experience in a customer-facing technical role focused on software implementation or onboarding
- Customer-obsessed mindset with a passion for guiding customers to success
- Strong written and verbal communication skills; must be able to articulate highly complex technical topics and ideas clearly concisely and effectively
- Strong demonstrable experience with TCP/IP and Internet routing protocols (IPv4/v6 BGP MPLS ISIS OSPF HTTP DNS etc.
- Strong demonstrable experience with network monitoring suites (Netflow J-Flow sFlow IPFIX SNMP etc.
- Demonstrable experience with Linux/UNIX systems administration
- Demonstrable experience with popular network vendor CLIs (Cisco Juniper Arista etc.)
- Working experience programming/scripting (Python Bash Ruby PHP Perl etc.)
- Working experience with APIs maintaining RESTful code
- Working experience in network and routing security (DDoS mitigation/scrubbing Firewalls Security Groups NACLs microsegmentation RPKI)
- Working experience in creating and analyzing traffic packet captures (tcpdump Wireshark etc.)
- Experience with cloud hyperscalers like AWS Microsoft Azure GCP or OCI
- Experience with CDN architectures (Anycast OTT GSLB etc.)
- Experience with synthetic/network performance testing
- Experience working with relational databases (PostgreSQL MySQL etc.
- Ability to travel up to 25% of the time
What we offer
Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization and in turn to broaden and enhance your career. Were very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract engage and retain talented individuals who will drive our business and wow our customers.
The base salary range for this position is: $128000 - $160000 with an expected overall targeted earnings (OTE) range of: $160000 - $200000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors including but not limited to:
- Experience with the skill sets required for success
- Demonstrated competencies and potential
- A geographic market-based approach
In addition to a great career opportunity Kentik offers stellar benefits for our employees which include:
- 100% of premiums are paid by company for health vision and dental coverage for you and your dependents
- Additionally an annual Health Reimbursement Account (HRA) of $3000 for an individual or $4500 for a family
- Paid family & medical leave
- Open PTO a quarterly Wellness Day and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
Note: Benefits are as listed for all US full-time employees. For compensation international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.
Come work with us
The true meaning of Kentik is visibility. Were committed to making sure everyone feels empowered to use their voice has a sense of belonging and is represented at Kentik.
We dont look for individuals who fit the culture but those who will continue to add to the culture.
We encourage everyone to apply especially those individuals who are underrepresented in the industry: people of color LGBTQI community women individuals with disabilities (both seen and unseen) veterans and people of any age or family status.
Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process please reach out to
Come as you are!
You will be working at a fast-growing well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects youll take on were sure youll enjoy joining the Kentik team.
#li-remote
Employment Type
Full Time
