Walk-in 18th Sep: Patient Experience(IPD/OPD)
Walk-in 18th Sep: Patient Experience(IPD/OPD)
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Job Description
Dear Candidates
Walk-In Interview Patient Experience Executive (IPD/OPD)
Sir H. N. Reliance Foundation Hospital & Research Centre Mumbai
Full-Time Opportunity Experience: 16 Years Rotational Shifts
Reliance Foundation Hospital Full-Time Opportunity Walk-In Company
Sir H.N. Reliance Foundation Hospital & Research Centre is a premier 345-bed multi-specialty tertiary care hospital in Mumbai. Renowned for its commitment to excellence in healthcare the hospital offers cutting-edge diagnostic services and medical technology across various specialties including Cardiac Sciences and Oncology. Established in 1918 the institution has a rich legacy of serving patients and upholding values that emphasize respect for life.
More about the hospital can be found at .
Interview Date: 18th September 2025
Time: 3:00 PM Sharp
Venue:Sir H. N. Reliance Foundation Hospital
Gate No. 7 Prarthana Samaj
Raja Ram Mohan Roy Road Girgaon
Mumbai Maharashtra 400004
For Queries or Interview Confirmation:
Contact: Rohini Temkar
Qualification: Graduation Mandatory
Documents to Carry:
Updated Resume
Last 3 Payslips
Last 2 Experience Letters
Educational Certificates
Job Responsibilities:
1. Customer (Patients & Families) Service Responsibilities
- Execute the Patient Experience Service Delivery Model for excellence in OPD EHC Lobby and Diagnostics.
- Ensure accurate and timely scheduling of appointments.
- Monitor Turnaround Time (TAT) for registration billing and query handling as per SLA.
- Manage rescheduling/cancellations and update patients via SMS/email/call.
- Ensure effective counselling and direction to patients and families.
- Respond to patient queries with accuracy empathy and professionalism.
2. Operations Responsibilities
- Implement SOPs for managing patient visitors/attendants at all times.
- Coordinate with doctors and clinical teams for seamless care delivery.
- Handle billing referrals and payment collections accurately.
- Review and upload prescriptions/documents in SAP system.
- Ensure timely dispatch of reports and confirmation of appointments.
- Maintain patient rights confidentiality and interdepartmental professionalism.
- Prepare and maintain shift handovers and ensure proper consultant signage.
- Take on additional duties as assigned by HOD.
3. Growth Responsibilities
- Drive patient satisfaction through quality services.
- Participate in hospital-led health awareness and promotional programs.
4. Quality Responsibilities
- Be accountable for quality program implementation and improvement.
- Ensure compliance with JCI NABH and international standards.
- Support infection control campaigns and awareness efforts.
5. Finance Responsibilities
- Handle payment collections (cash/card) and generate reports accurately.
- Ensure adherence to billing/cash handling policies and accurate shift closure.
- Apply discounts for offers health camps etc.
6. People Responsibilities
- Provide peer support during leaves or absences.
- Be part of team initiatives at department and hospital levels.
- Demonstrate RFH Values and Behaviors consistently.
Join a world-class healthcare institution where your skills help protect lives.
We look forward to welcoming you to the team!
Regards
Team HR
Employment Type
Contract
