NF Technical Operations Director (Retirement Solutions)
NF Technical Operations Director (Retirement Solutions)
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Job Description
This role will be required to work a hybrid in-office schedule out of our Columbus office (two days per week).
Please note that the FINRA Series 6 & 26 will be required for this position.
This is an H3 band role.
#LI-COLE
Job Description Summary
Are you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry Has your education skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels If you are passionate about putting your higher-level thinking to work in financial operations wed like to know more about you!As a Director youll lead the day-to-day of highly technical operations ensuring that an outstanding service experience is provided to our internal and external sales partners firms third-party administrators producers and customers. Youll be responsible for adhering to and enforcing all financial controls as well as legal and regulatory guidelines and regulations.
Job Description
Key Responsibilities:
Provides overall direction to and guidance to strategic operational activities while ensuring all projects tasks and activities are aligned with the company standards and strategies and compliance guidelines.
Directs staff participation in the most complex and technical projects. Oversees creation and implementation of operational improvements that enhance delivery of services to customers aligned with industry and regulatory requirements.
Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization and handles all performance management tasks and related functions for team. Ensures associates are current and knowledgeable of the latest industry competition and regulatory environment and provides the highest level subject matter expertise.
Supervises the development and delivery of education. Provides leadership to build and strengthen relationships through presentations firm and/or direct advisor contact.
Directs the activities and staff responsible for monitoring workflow to ensure all functions are completed in a timely manner and meets/exceeds quality standards. Directs a staff who responds to the highest level of technical and most sophisticated or critical service issues and calls from sales partners firms producers and customers. Directs call team and client relationship activities to ensure outstanding service.
Directs all aspects of implementing enacted state and federal regulations for products and procedures ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely manner. Mentors educates and trains others on partnering with appropriate teams or individuals for the coordination of responses to audits. Serves as top level advisor for leaders peers and team members on regulatory matters. Provides expertise related to responses to regulatory agency reports and findings and works closely with Corporate Compliance to resolve any issues.
Directs all activities and functions of a staff involved in the most technical design development configuration customization deployment maintenance and upgrading of highly technical highly specialized business processes and procedures. Provides strategic direction and guidance about identifying key opportunities for processes and procedures to be enhanced and aligned ensuring consistency and adherence to regulatory requirements. Provides mentoring and leads a staff who devise and/or modify procedures and technology needs within the Operation Center.
Directs expense management and leads development of solutions to streamline process and reduce operating expenses.
Provides strategic oversight when requested to a staff responsible for providing accurate and timely producer onboarding or compensation payment processing as well as strict adherence to financial controls and regulatory requirements. Responsible for compliance control and testing.
Serve as strategic oversight for an underwriting staff to ensure underwriting practices and procedures in order to achieve satisfactory experience and acceptable administrative results.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Associate Vice President or Vice President. Typically three to 10 associates report to this role.
Typical Skills and Experiences:
Education: Undergraduate degree in business administration management finance pre-law or related field and/or technical insurance coursework preferred.
License/Certification/Designation: FINRA Series 6 and 26 licenses may be required.
Experience: Ten years financial of services experiences in a customer service quality control or operations environment. Supervisory experience.
Knowledge Abilities and Skills: Extensive knowledge of insurance industry concepts including but not limited to financial services products regulations and guidelines. Effective team leadership and management skills. Strong verbal and written communication skills. Ability to present to external audiences. Relationship building skills are needed.
Other criteria including leadership skills competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring managers leader and Human Resources Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office conditions. May require infrequent travel.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Required Experience:
Director
Employment Type
Full-Time
