Senior Manager, Partner Service Delivery APJC
Senior Manager, Partner Service Delivery APJC
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1 Vacancy
Job Description
At Cloudflare we are on a mission to help build a better Internet. Today the company runs one of the worlds largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request. As a result they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazines Top Company Cultures list and ranked among the Worlds Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!
Available Location: Singapore
About the Department
The Partner team works hard to grow the Partner ecosystem around Cloudflare. Channel Account Managers Partner Development teams and Partner Solutions Engineers all support partner businesses as they grow and scale with Cloudflare. All working together to help our customers adopt Cloudflare and create great Internet-enabled experiences.
About the Role
As a Senior Manager Partner Services APJC you will drive service delivery and operational success for Cloudflares Authorized Service Delivery (ASD) partners and MSSPs. You will serve as a trusted advisor guiding partners through onboarding enablement and ongoing post-sales support to ensure scalable high-quality service delivery. You will lead partner engagements technical enablement projects and ongoing services initiatives that enhance partner capabilities and drive customer satisfaction.
You will work closely with Partner Success Managers Partner Account Managers Solutions Engineers and internal Cloudflare teams to deliver consistent high-impact partner services across geographies. Your technical expertise industry knowledge and ability to manage complex projects will enable partners to confidently deploy and operationalize Cloudflare solutions.
Responsibilities:
- Serve as the primary point of contact for ASD and MSSP partners ensuring successful onboarding enablement and ongoing service delivery.
- Execute enablement programs including Essentials Advanced and Advanced Plus tracks bootcamps workshops and certifications.
- Collaborate with partners to develop reference architectures solution frameworks and best practices for scalable service delivery.
- Advise partners on operational processes service models and technical architecture to optimize performance and customer satisfaction.
- Drive continuous improvement initiatives based on partner feedback and performance metrics.
- Partner with internal teams including Sales Solutions Engineering Product and Customer Support to align resources and ensure successful outcomes.
- Manage multiple partner engagements and projects prioritizing effectively to meet deadlines and deliverables.
- Mentor and coach junior team members where applicable to build organizational capability.
Required Skills and Experience:
- Experience engaging with senior leaders at partner organizations.
- Experienced in partner services post-sales enablement and partner success
- Proven ability to lead and scale a team of technical services managers across APJC
- Strong knowledge of networking concepts cybersecurity DNS CDN web security and cloud-native architectures.
- Ability to troubleshoot and guide resolution of technical issues in a complex partner environment.
- Collaborative mindset with the ability to influence across functions.
- Passion for building scalable partner programs and enabling long-term partner success.
- Bachelors degree in Computer Science Engineering or related field.
- Ability to manage multiple priorities work under pressure and deliver results across complex engagements.
- Travel up to 2530% as required.
What Makes Cloudflare Special
Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.
Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something youd like to be a part of Wed love to hear from you!
This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.
Required Experience:
Senior Manager
Employment Type
Full Time
