Intake Supervisor - IOP/PHP (Intensive Outpatient Program & Partial Hospitalization)

Clarity Clinic stands at the forefront of mental health and wellness offering innovative and compassionate care. Our mission is to provide the best quality in mental health care and make holistic care easily accessible and seamless to our patients.

The Intake Supervisor is responsible for overseeing the daily operations of the intake team supporting our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP). This role ensures that all prospective patients experience a seamless transition into care starting from initial inquiry through program admission. The Intake Supervisor provides leadership clinical oversight and process management to Intake Coordinators while collaborating closely with Clinical Directors and multidisciplinary staff.

Location: This role is hybrid (3 days in office and 2 days remote). This role may base out of either theChicago Loop / Evanston / or Arlington Heights clinic location (upon candidate preference).

In this role you will:

Team Supervision & Leadership

• Supervise Intake Coordinators providing regular guidance support and performance feedback.
• Train new intake staff on workflows assessments EMR documentation and patient communication.
• Coordinate team schedules to maintain coverage and ensure timely responsiveness to inquiries.
• Foster a collaborative supportive and accountable team environment aligned with Clarity Clinic values.

Intake Operations Oversight

• Ensure all patient inquiries and referrals are addressed within 24 hours.
• Monitor intake assessments treatment planning recommendations and EMR documentation for accuracy and compliance.
• Oversee insurance verification and pre-authorization processes ensuring patients receive accurate benefit information.
• Track patient admissions denials and referral outcomes to support process improvements.

Clinical & Process Support

• Provide consultation to Intake Coordinators on complex cases including risk assessments and level of care determinations.
• Collaborate with Clinical Directors therapists and multidisciplinary staff to ensure smooth admissions into PHP/IOP.
• Identify process gaps and implement workflow improvements to increase efficiency and patient satisfaction.
• Participate in quality improvement initiatives and maintain familiarity with best practices in intake and admissions.

Qualifications and Minimum Requirements

• Fully licensed mental health professional in Illinois (LCSW LCPC LMFT PsyD or equivalent preferred).
• 3 years of experience in mental health intake admissions or case management.
• Prior experience in a supervisory or team lead role preferred.
• Strong knowledge of insurance verification PHP/IOP coverage and pre-authorization requirements.
• Excellent organizational communication and leadership skills.
• Proficiency with EMR systems and documentation standards.

Location: Arlington Heights Clinic

Benefits and Perks:

• Base Compensation: $75000- $85000commensurate of years of experience and years of licensure.
• Comprehensive benefits package including health dental vision EAP services and more.
• $500.00 professional development reimbursement stipend
• $100.00 Wellness Stipend reimbursement to support your own self-care routine!
• 10 days of PTO (80 hours) plus up to 5 accrued sick/wellness days.
• 6 Company holidays
• 2 CME days
• 401k match up to 4%.
• Opportunities for growth and professional development.
• PTO accrual

We celebrate diversity when it comes to all backgrounds and identities and we encourage applications from minorities LGBTQ individuals candidates of all ages and nontraditional backgrounds.Clarity Clinic an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.