Technical Service Specialist
Technical Service Specialist
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$ 72800 - 109200
1 Vacancy
Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
At Medtronic we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 25% of travel to enhance collaboration and ensure successful completion of projects.
In this exciting role as a Technical Service Specialist you will have responsibility to provide technical services for Medtronics multi-product ablation business. The right candidate will possess a mix of technical leadership and project management skills in the support of service and repair strategies for our CAS capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world class service organization where service is a competitive advantage in our CAS business.
CAS
Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer faster easier and with more predictable procedure times and outcomes.
Responsibilities may include the following and other duties may be assigned
- Respond to customer and field personnel technical inquiries to the CAS contact center accurately and efficiently by phone and email during standard business hours and outside business hours (on-call) on a rotational basis.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide process documentation tools equipment and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.
- Assist in the update or create procedures quality documents service manuals or other documentation required for field and technical services teams.
- Support projects aimed at increasing customer uptime and service effectiveness including communication with Medtronic field service and depots worldwide that service CAS capital equipment.
- Provide input to the organization on key projects focused on quality improvements system updates and next generation equipment.
- Support training to internal field service technical service sales and clinical personnel.
- Work with the global field organization to support service activities in existing markets and expansion into new markets.
- Manage and priorities service-related issues and escalations from the global field service team.
- Researches plans designs verifies validates and develops mechanical and/or electromechanical products and systems such as metals instruments controls plastics robots engines machines and mechanical resonance hydraulic or heat transfer systems for production transmission measurement and use of energy.
- Recommends various technology options or approaches for system processes facility or program improvements in terms of safety performance efficiency or costs.
- May be responsible for the transfer from R&D to manufacturing.
Must Have: Minimum Requirements
To be considered for this role please ensure the minimum requirements are evident on your resume.
- Bachelors of Engineering degree (Mechanical Electrical Software or Bio-Medical)
Nice to Have: (Preferred Qualifications)
- At least one year of Degree-related industry experience
- Personal productivity and self-discipline to accomplish multiple tasks simultaneously while meeting critical project timelines.
- Knowledge of Medical device use and/or design
- Knowledge of hospital and/or capital equipment network connectivity
- Experience with electro-mechanical equipment
- Strong problem solving and analytical skills; advanced skills in MS Excel and MS Access
- The position requires interaction with personnel across different countries. As such multi lingual ability (German and/or Spanish preferred) with an understanding / appreciation of other cultures is preferred.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20 hours per week: Health Dental and vision insuranceHealth Savings AccountHealthcare Flexible Spending AccountLife insurance Long-term disability leaveDependent daycare spending accountTuition assistance/reimbursement andSimple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees:Incentive plans 401(k) plan plus employer contribution and matchShort-term disabilityPaid time offPaid holidaysEmployee Stock Purchase PlanEmployee Assistance ProgramNon-qualified Retirement Plan Supplement (subject to IRS earning minimums) andCapital Accumulation Plan (available to Vice Presidents and above or subject to IRS earning minimums).
Regular employees are those who are not temporary such as interns. Temporary employees are eligible for paid sick time as required under applicable state law and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic Inc. (Medtronic) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County you can findhere a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
