Technical Support Representative
Technical Support Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Technical Support Representative your main role is to provide technical/service assistance and answers users questions assisting users by guiding or educating them on how to use our Lofty platform.
- Resolve all issues sent by the client through email call and chat.
- Should best resolve it with product knowledge or help center.
- Responsible being the middle person between the client and teach if JIRA is created.
- Follow ups on the client for all unresolved tickets.
- Responsible for answering inbound calls.
- Should best resolve it with product knowledge help center Confluence.
- Follow up on JIRA within 3 days - delivery of resolution or following up with the client.
- From time to time be able to upsell leaden or add on.
At least 1 year relevant experience in TSR
Willing to do onsite work and night shift
Required Experience:
Unclear Seniority
Employment Type
Full-Time
