Facilities Operational Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Position Overview

The Facility Operations Manager is responsible for the comprehensive operational oversight and strategic management of commercial real estate facilities encompassing both hard and soft services. This role ensures efficient building operations exceptional hospitality experiences optimal tenant satisfaction regulatory compliance and cost-effective facility management while maintaining high standards of safety security and sustainability across the property portfolio.

Key Responsibilities

Daily Operations Management

• Oversee daily facility operations including building systems maintenance and comprehensive tenant services
• Coordinate with building engineers maintenance staff hospitality teams and service vendors
• Monitor building performance through management systems and regular inspections
• Respond to tenant requests emergencies and operational issues with hospitality-focused solutions
• Ensure smooth operation of all building amenities common areas and guest services
• Manage move-in/move-out coordination and space modifications with white-glove service delivery

Soft Services & Hospitality Management

• Concierge & Front Desk Services:
  • Oversee lobby reception visitor management and concierge operations
  • Manage package receiving mail distribution and tenant communication services
  • Coordinate guest registration access control and visitor experiences
  • Ensure professional welcoming atmosphere in all tenant-facing areas

• Cleaning & Janitorial Services:
  • Manage comprehensive cleaning programs for offices common areas and specialized spaces
  • Oversee restroom maintenance supply management and hygiene standards
  • Coordinate specialized cleaning services (carpet windows deep cleaning)
  • Monitor cleaning quality standards and tenant satisfaction

• Food & Beverage Services:
  • Manage cafeteria coffee bars and catering operations
  • Oversee vending services and break room amenities
  • Coordinate special events tenant appreciation activities and corporate functions
  • Ensure food safety compliance and quality service delivery

• Landscaping & Grounds Maintenance:
  • Manage exterior landscaping irrigation systems and seasonal maintenance
  • Oversee snow removal parking lot maintenance and exterior cleaning
  • Coordinate outdoor amenities and recreational areas
  • Maintain curb appeal and professional property presentation

• Security Services:
  • Manage security personnel access control systems and surveillance operations
  • Coordinate visitor management protocols and emergency response procedures
  • Oversee parking management and traffic control
  • Ensure 24/7 security coverage and incident response

Hospitality Experience Management

• Tenant Experience Programs:
  • Develop and implement tenant engagement initiatives and events
  • Manage fitness centers conference facilities and shared amenities
  • Coordinate wellness programs networking events and community building activities
  • Oversee tenant communication platforms and feedback systems

• Guest Services:
  • Ensure exceptional visitor experiences from arrival to departure
  • Manage conference room booking systems and event coordination
  • Provide technology support and presentation assistance
  • Coordinate transportation services and local area information

• Amenity Management:
  • Oversee operation of fitness centers cafs lounges and recreational facilities
  • Manage retail services dry cleaning and convenience amenities
  • Coordinate wellness services massage therapy and health programs
  • Ensure amenity spaces meet luxury hospitality standards

Maintenance & Asset Management

• Develop and implement preventive maintenance programs for all building systems
• Coordinate corrective maintenance while minimizing tenant disruption
• Manage vendor relationships and service contracts for both hard and soft services
• Oversee capital improvement projects and building upgrades
• Conduct regular facility assessments and condition reports
• Maintain accurate records of all maintenance activities and service delivery

Team Leadership & Vendor Management

• Lead and supervise comprehensive facility operations teams including:
  • Building engineers and maintenance technicians
  • Concierge and reception staff
  • Cleaning and janitorial teams
  • Security personnel
  • Food service operators
  • Landscaping crews
• Develop staff schedules and coordinate multi-service work assignments
• Manage vendor selection contracts and performance monitoring across all service categories
• Ensure proper training in both technical skills and hospitality service standards
• Conduct performance reviews and implement service improvement plans
• Foster a hospitality-focused service excellence culture

Financial Management & Budget Control

• Develop and manage annual operating budgets for all facility services
• Monitor expenses across hard and soft services to identify optimization opportunities
• Prepare monthly financial reports including service delivery metrics
• Evaluate and negotiate vendor contracts for maintenance cleaning security and hospitality services
• Track utility consumption service costs and implement efficiency measures
• Support capital planning and budget development for facility improvements

Compliance & Safety Management

• Ensure compliance with all local state and federal regulations
• Maintain required permits licenses and certifications for all service operations
• Implement safety protocols for maintenance cleaning food service and hospitality operations
• Conduct regular safety inspections and risk assessments
• Manage environmental health and safety programs including food safety protocols
• Coordinate with regulatory agencies during inspections and audits

Tenant Relations & Customer Service Excellence

• Serve as primary operational contact for tenants with focus on exceptional service delivery
• Address tenant concerns and service requests with hospitality mindset
• Coordinate tenant improvements and space modifications with minimal disruption
• Conduct regular tenant meetings facility tours and satisfaction surveys
• Monitor tenant satisfaction across all service categories and implement improvements
• Support leasing activities through showcase property presentation and service excellence

Strategic Planning & Service Innovation

• Participate in strategic facility planning and service enhancement initiatives
• Prepare operational reports including service delivery metrics and tenant feedback
• Identify opportunities for service improvements and operational efficiency gains
• Support business continuity and emergency preparedness planning
• Lead sustainability initiatives across all service operations
• Research and implement innovative hospitality and facility service solutions

Requirements

Education & Experience

• Bachelors degree in Business Administration Hospitality Management Engineering Facilities Management or related field
• 6-10 years of experience in commercial facility operations with hospitality service components
• Proven experience managing multi-tenant commercial properties with premium service standards
• Background in hospitality customer service or luxury service delivery
• Experience with both hard and soft service vendor management
• Team leadership experience across diverse service disciplines

Technical & Service Knowledge

• Understanding of HVAC electrical plumbing and fire/life safety systems
• Knowledge of hospitality service standards and guest experience management
• Familiarity with building automation systems CMMS software and service management platforms
• Understanding of food service operations cleaning protocols and security procedures
• Knowledge of building codes safety regulations and service industry compliance requirements
• Proficiency with Microsoft Office Suite facility management software and hospitality management systems

Professional Certifications (Preferred)

• Certified Facility Manager (CFM)
• Real Property Administrator (RPA)
• Facilities Management Professional (FMP)
• Certified Hospitality Supervisor (CHS)
• Building Operator Certification (BOC)
• ServSafe Food Safety certification
• OSHA safety certifications
• CPR/First Aid certification

Core Competencies

• Service Excellence: Commitment to luxury hospitality standards and tenant satisfaction
• Leadership Skills: Ability to lead diverse teams across multiple service disciplines
• Communication: Excellent interpersonal skills for tenant interaction and team management
• Problem-Solving: Creative solutions for operational and service challenges
• Customer Service: Hospitality mindset with focus on exceeding expectations
• Financial Acumen: Understanding of service budgets contracts and cost optimization
• Quality Management: Attention to detail in service delivery and facility presentation
• Adaptability: Flexibility to handle multiple service priorities and emergency situations

Personal Attributes

• Professional demeanor with hospitality-focused approach
• Strong work ethic and commitment to service excellence
• Ability to work independently while fostering team collaboration
• Stress management and grace under pressure in service environments
• Commitment to continuous improvement in service delivery
• Ethical conduct and integrity in all tenant and vendor relationships

Working Conditions & Requirements

• Standard business hours with on-call availability for service emergencies
• Physical ability to walk facilities inspect service areas and oversee operations
• Interaction with tenants guests and service staff throughout the day
• Work in various environments including mechanical rooms kitchens and public areas
• Valid drivers license and reliable transportation
• Flexibility to attend evening event

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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