Call Center Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
HCVA - Museo 8th Floor Main - Houston TX
Full Time
High School Diploma/GED
Other Positions
Description
US Heart and Vascular is in need of a Call Center Representative for Houston Cardiovascular Associates in Houston TX.
Responsibilities:
- Answer incoming calls from patients and provide information assistance and support in a timely manner
- Schedule patient appointments and coordinate with healthcare providers and clinical staff
- Verify patient demographic and insurance information.
- Document patient interactions inquiries and appointment details accurately
- Follow communication scripts when handling different topics
- Follow established call center protocols including HIPAA compliance to protect patient confidentiality
- Handle patient complaints and concerns professionally and empathetically
- Provide basic medical information and directions to patients as appropriate
- Collaborate with clinical and administrative teams to resolve patient issues.
Requirements:
- Minimum of 1 rear of experience
- High School Diploma or equivalent is required
- Strong communication and interpersonal skills.
- Proficiency in using call center software and electronic health record (ECW) systems
- Ability to use Microsoft Word basic correspondence
- Knowledge of medical terminology and basic healthcare processes
- Empathy patience and a customer-centric approach to patient care
- Strong attention to detail and analytical skills
- Knowledge of healthcare compliance and regulations including HIPAA
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to type a minimum of 30 WP
About Houston TX:Houston is a diverse city with a booming job market in energy healthcare and tech. It has no state income tax an affordable cost of living and world-class dining and entertainment. Green spaces museums and pro sports teams add to its appeal. Whether for career growth or culture Houston has it all.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
