Startup Program Manager, AWS Startup Acquisition and Customer Experience (ACE) team

has been rated one of the most admired companies in the US #1 most innovative and # 1 in customer service. Amazons technology business (AWS) has a history and tradition of leading the world in web-related technologies and services. Now with Amazon Web Services (AWS) you have the chance to help individuals and businesses within the startup community take their computing infrastructures and applications into the cloud.

The AWS Startup Acquisition and Customer Experience (ACE) team is seeking a talented driven and detail-oriented Startup Program Manager to join an organization that is responsible for driving adoption of the AWS platform by startups around the world. This is a unique opportunity to play a key role in a fast-growing business and to provide significant value for customers building lean innovative new companies. As a Program Manager on the Startup ACE team you are responsible for operations of Sales Programs designed for various end goals such as driving incremental workloads acquiring high potential startups and retaining our most strategic customers.

You have a strong business process management background with experience of working in a large and complex environment. You have the strong ability to earn trust with multiple AWS Sales job families the Amazon Partner Network as well as work cross-functionally across the Amazon organization. You have a keen sense of ownership drive scrappiness and are committed to driving continuous process improvements to benefit our AWS stakeholders and ultimately AWS customers.

Key job responsibilities
Manage approvals of sales and partner led fund requests for cash and credits-based investments as per predefined Service Level Agreements.
Engage the investments offer leads to keep business rules and standard operating procedures up to date.
Assess investments data on an ongoing basis and help manage the annual budget for Activate benefits.
Respond to external and internal inquiries regarding fund requests with excellent communication and professionalism.
Drive process innovation to make the operations team more productive while continuing to insist on the highest standards on the expected return on each investment.

A day in the life
You will be empowered to make decisions that leverage our cash and credits benefits offers to maximize global startup customer acquisition growth and retention. You will collaborate cross-functionally with Sales teams Sales Programs owners technical product teams business analytics and support teams etc.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Bachelors degree.
- Ability to execute operational processes with high precision under predefined service level agreements.

- Experience of working in Cloud or IT Services industry.
- Experience of working in large CRM systems such as Salesforce.
- Experience with Sales Enablement Programs Partner Programs.
- SQL programming skills.
- Strong written communication skills.
- Undergraduate and/or graduate level educational background in Mathematics Statistics Computer Science Engineering Economics Finance or Business.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.