End User SME
End User SME
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Job Description
Company Overview
EIL Global IT Solutions and Services Pvt Ltd headquartered in Adelaide Australia is a premier IT service provider in the Asia Pacific and EMEA regions. We specialize in a variety of technologies including desktops servers networks and data centers. Our company offers innovative IT solutions aiding enterprises in their digital transformation through professional and managed services including AIOPS AI-based workforce automation and blockchain solutions. Visit us at EIL Global.
Job Overview
We are seeking a skilled End User SME to join our team at EIL Global IT Solutions and Services Pvt Ltd. This is a mid-level full-time remote position based in Bangalore. The ideal candidate will have 4 to 6 years of relevant work experience. You will be responsible for overseeing IT operations ensuring seamless operation and deployment of IT services and providing high-level support to our clients in different geographical locations.
Qualifications and Skills
- Proven experience in Microsoft 365 administration capable of handling all administrative tasks to ensure smooth operations.
- Expertise in Active Directory management including user account creations modifications and group policy management.
- Strong background in enterprise software support with the ability to troubleshoot and resolve software-related issues effectively.
- Solid understanding of remote desktop troubleshooting skills to assist colleagues and clients in remote work environments.
- Experience in implementing ITIL processes to improve service delivery and customer satisfaction significantly.
- Proficiency in using the ServiceNow ticketing system for efficient handling of service requests and incident management.
- Excellent customer relationship management skills ensuring client needs are met with a positive approach and efficient solutions.
- Ability to implement and manage end-user device security ensuring that all corporate devices adhere to the highest security standards.
Roles and Responsibilities
- Provide technical support and consultation for the end-users and clients ensuring all queries and issues are addressed timely and effectively.
- Oversee the administration and management of Microsoft 365 and associated applications to ensure productivity and uptime.
- Manage and maintain Active Directory including integration and synchronization with other business systems.
- Perform remote desktop troubleshooting and assist global teams in resolving their IT challenges efficiently.
- Collaborate with IT teams to implement ITIL processes and ensure best practices are followed for all IT services.
- Monitor and manage the ServiceNow ticketing system ensuring service requests are logged processed and resolved promptly.
- Develop and maintain customer relationships acting as a primary touchpoint for client interactions and feedback.
- Ensure end-user devices comply with security protocols performing regular checks and updates to maintain security standards.
Required Experience:
Manager
Employment Type
Full-Time
