Customer Support Associate 2
Customer Support Associate 2
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
Customer Support Associate 2
Location: India (Remote) must work US business hours
At JLL were seeking a Senior Customer Support Specialist to join our Client Technology Services Support team for our Building Engines this role youll be instrumental in delivering exceptional support to our customer base utilizing outstanding customer service skills to promote satisfaction and retention. As we collectively shape a brighter way for our clients and fellow employees youll become a subject matter expert in multiple product offerings manage customer relationships and create and maintain best practices. We believe the most effective teams are built when everyone is empowered to thrive and in this position youll have the opportunity to grow your skills and advance your career in a dynamic fast-paced environment.
What your day-to-day will look like:
Provide timely accurate and high-quality support for escalated customer issues
Diagnose troubleshoot and determine when to further escalate issues tracking them to resolution
Work directly with Product and Engineering teams to resolve complex support challenges
Participate in training exercises for existing customers to enhance product adoption
Document all customer interactions using standard tools and create comprehensive audit trails
Build and maintain a knowledge base for frequently asked questions and release notes
Communicate product impact to internal stakeholders and act as a customer advocate
Required Qualifications:
5 years of demonstrated experience supporting multiple SaaS products
Strong troubleshooting skills and ability to navigate challenging customer conversations
Excellent written and verbal communication skills
Proven ability to prioritize and manage a varied queue of customer escalations
Experience in creating and maintaining process documentation
Ability to work both independently and as part of a team
Commitment to getting things done and taking ownership
Preferred Qualifications:
Experience as a subject matter expert in multiple product offerings
Strong customer relationship management skills
Proactive communication skills both with customers and internal stakeholders
Familiarity with commercial real estate operations and technologies
Experience in creating and delivering customer training materials
Interest in PropTech or related industries
Fluency in French and/or Spanish
At JLL we support each others wellbeing and champion inclusivity and belonging across teams. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. Join us in taking the more inspiring innovative and optimistic path on our journey toward success.
Location:
Remote Bangalore KarnatakaScheduled Weekly Hours:
40If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Required Experience:
IC
Employment Type
Full-Time
