Marketplace Operations Specialist

Lehi, UT - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Are you obsessed with data partner success taking action and changing the game If you have a whole lot of hustle and a touch of nerd come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points sophisticated machine learning and AI models Pattern optimizes and automates all levers of ecommerce growth for global brands including advertising content management logistics and fulfillment pricing forecasting and customer service. Hundreds of global brands depend on Patterns ecommerce acceleration platform every day to drive profitable revenue growth across 60 global marketplacesincluding Amazon eBay Tmall TikTok Shop JD and Mercado Libre. To learn more visitor email.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweeks Global Most Loved Workplaces.

We are looking for a Marketplace Operations Manager to build and oversee back end operations for TikTok Shop. This is a full-time role on the Current team (the influencer/social commerce division of Pattern).

Essential Duties and Responsibilities

-Oversee the back end operations for all brand partners onboarding via the Pattern store or their own brand handle on TikTok Shop.

-Manage day-to-day operations of TikTok Shop including but not limited to inventory management order processing and listing creation.

-Collaborate with key internal cross functional partners across multiple teams to align on assortment pricing shipping etc.

-Build relationships with external stakeholders across TikTok and Pattern brand partners to ensure all Shops are on-boarded successfully and as seamlessly as possible.

-Be data obsessed - monitor overall shop health listing violations and product launches via the TikTok Seller Center to ensure the Pattern store remains in good standing.

-Uphold company and marketplace policies related to terms of service compliance and privacy including monitoring overall account health & listing violations.

-Monitor and analyze GMV to track performance identify trends and provide data-driven decisions to drive strategy in partnership with multiple stakeholders (content sales product etc)

-Support the implementation of new features tools and technologies to enhance the functionality and user experience of TikTok Shop.

Qualifications

-Bachelors degree in Business Administration Marketing or related field.

-2-3 years of experience working in e-commerce; brand agency or marketplace experience preferred.

-A strong analytical approach to business with experience making high quality decisions in a rapidly evolving environment

-Clear and effective communication skills with the ability to speak to a broad range of key internal and external stakeholders (mid - high level executives)

-A data driven mindset with a results oriented approach to driving a business

-Familiarity with TikTok Shop is strongly preferred but not required

-Skills - Excel/Google Sheets Presentations Tableau/BI

Physical Demands

-Manual Dexterity: Typing or otherwise working primarily with hands or fingers in an office environment.

-Sedentary work: Lifting carrying pushing pulling or otherwise moving objects including computers papers and other general office equipment.

-Seeing: The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures transcribing viewing a computer terminal and extensive reading.

-Talking: Expressing or exchanging ideas by means of the spoken word in activities where detailed or important spoken instructions must be conveyed to other workers accurately.

-Hearing: Perceiving the nature of sounds at normal speaking levels and having the ability to receive detailed information through oral communication by phone or in person.

*DisclaimerThe preceding description is not designed to be a complete list of all duties and responsibilities required of the Marketplace Operations Specialist. May be required to perform other related duties as assigned.

Why should I work at Pattern

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals work tirelessly to achieve them and we love our Pattern community. We also believe in having fun and balancing our lives so we offer awesome benefits that include:

- Unlimited PTO

- Paid Holidays

- Onsite Fitness Center

- Company Paid Life Insurance

- Casual Dress Code

- Competitive Pay

- Health Vision and Dental Insurance

- 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: