Customer Service Manager

Los Angeles, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role
We are looking for a highly organized and proactive Customer Service Manager to oversee our customer support operations and ensure an exceptional experience for our customers. The ideal candidate will lead a customer service team streamline support processes and handle escalations while maintaining high standards of service.

Key Responsibilities

Manage and oversee the daily operations of the customer service team.
Train mentor and motivate customer service representatives to achieve performance goals.
Monitor and analyze customer inquiries across multiple platforms (email chat phone and e-commerce platforms).
Handle escalated customer issues and ensure timely resolutions.
Develop and implement policies procedures and best practices for improved customer satisfaction.
Work closely with other departments (sales operations finance logistics) to resolve issues and streamline communication.
Track and report customer service metrics providing insights to improve overall performance.
Maintain a customer-first approach while balancing company goals.

Required Skills & Qualifications

Proven experience as a Customer Service Manager Team Lead or similar role.
Strong leadership and team management skills.
Excellent communication conflict resolution and problem-solving abilities.
Proficiency with HubSpot Sellercloud ShipStation Flexport BigCommerce and Excel.
Experience managing customer service in an e-commerce environment.
Ability to multitask prioritize and manage time effectively.
Strong attention to detail and a proactive mindset.

If you are passionate about leading teams improving customer experiences and building efficient support systems wed love to hear from you. Apply today and join a company that values professionalism teamwork and delivering exceptional service.

Required Experience:

Senior IC

About the RoleWe are looking for a highly organized and proactive Customer Service Manager to oversee our customer support operations and ensure an exceptional experience for our customers. The ideal candidate will lead a customer service team streamline support processes and handle escalations whil...