Applications Analyst-2-Enterprise Content Management
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Job Location:
Detroit, MI - USA
Monthly Salary:
$ 70087 - 106136
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Compensation
$70087.36 - $106136.11(Based on Experience)
Summary
We are looking for an Applications Analyst with at least three years of experience working with Enterprise Content Management (ECM) applications. As an Applications Analyst ECM you will be an important team member involved in supporting enhancing and replacing our various content and service management systems.Your primary responsibility will be to deliver technical support and direction to GLWA team members on the operations and maintenance of the ECM and related applications. To be a successful candidate you must be willing to learn a variety of applications and be able to solve technical issues. For this position we are specifically looking for skillsets related to Microsoft 365/Office Microsoft Power Platform Microsoft Teams Microsoft SharePoint Adobe Creative Suite Smartsheet WordPress OnBase Cherwell and other ECM and Information Technology Service Management (ITSM) applications.
Job Responsibilities
- Provide support for new and existing applications/integrations by identifying and resolving issues in the systems and for end-users with varying computing skills.
- Collaborate with business users to review and analyze the effectiveness and efficiency of existing applications and integrations.
- Develop strategies for improving or further leveraging these applications and systems by preparing business process maps/illustrations presenting recommendations to IT Leadership and user groups and clarifying functional and integration requirements.
- Identify potential risks and dependencies between applications systems and business processes and provide solutions impacts and recommendations to resolve conflicts if they should arise.
- Lead and perform tests for existing and new applications and integrations including assisting with user acceptance testing.
- Act as a liaison between IT business stakeholders end-users and project team members employing knowledge of content and document management and ECM / ITSM systems capabilities.
- Document and track customer challenges resolve customer requests contact customers to clarify recommendations and ensure all necessary information is obtained and communicated promptly.
- Assist in the deployment of new applications and in delivering enhancements to existing applications.
- Develop application prototypes and mockups to present to the project user group to collect functional clarifications and requirements.
- Plan design and implement enhancements upgrades replacements or retirement of applications.
- Facilitate meetings including preparation of meaningful and action-oriented meeting agendas.
- Deliver training to end-users.
- Knowledge of Software/System Development Lifecycle and Agile development methodologies.
Required Education and Experience
- Bachelors degree in computer science Information Technology or related field or an equivalent combination of skills experience and education
- Three 3-5 Years of ECM experience
- Ability to acquire and maintain a Microsoft ITIL or CompTIA certification (e.g. Power Platform Developer Associate Teams Administrator IT Service Management etc.) and/or Project Management Professional certification etc. within two (2) years of hire
Preferred
- Microsoft 365/Office Microsoft Power Platform (Power Automate Power Apps etc.) Microsoft Teams Microsoft SharePoint Adobe Creative Suite Smartsheet WordPress Cherwell or other ITSM experience is preferred
Other Requirements:
- A valid Drivers License and the ability to drive a motor vehicle on all terrains
Benefits
Comprehensive benefits package effective the first of the month following 30 days of employment. This includes health dental vision tuition reimbursement and team member discount programs. Retirement and Retirement Health Savings are effective the first day of employment. Click HERE for more information.
Note: Part-Time employment is not eligible for health benefits however is eligible to participate in the 457 Retirement Plan.
GLWA is an equal opportunity employer.
Introduce Yourself
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Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
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