Operations Supervisor

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits valuable resources ongoing mentorshipand leadership programs for all types of jobs and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship development and leadership programs
• And more

Work Location: Atlanta GA

• Supervises business office operations typically for a Clinic section
• Supervises non-clinical support staff including but not limited to front desk call center medical secretaries medical records precertification coordinators and referral coordinators
• Provides on-going performance feedback addresses problems selects orients and trains employees
• Develops and manages to administrative goals and priorities consistent with departmental goals and priorities
• Provides direction and leadership to ensure business office activities comply with policies and procedures
• Interprets new directives policies and procedures and implements/communicates changes to appropriate staff. Interviews and hires for open positions within scope of business operation (under the supervision of leadership)
• Pro-active involvement in anticipating staffing needs
• Responsible for all front desk operations and recognized by other staff physicians and patients as the primary staff member accountable for all front desk functions
• Maintains a constant focus on front desk operations during normal business hours including patient flow and staff activity
• Responsible for attending (or leading) Daily Huddle in assigned area and using them to proactively improve service
• Utilize huddles to discuss appropriate Service Standards National Patient Safety Goals and Environment of Care with staff
• Responsible for reviewing current patient satisfaction data and sharing with staff
• Accountable for appropriate process improvement around Press Ganey questions relating to front desk operations
• Ensure strict adherence to the 20 TEC Service Standards
• Work with individual team members on applicable Service coaching and monitor for improvement
• Advocates and successfully implements change within department to improve efficiency/effectiveness of business or customer service; may include participating in or leading process improvement teams related to enhancing the ideal patient experience
• Participates in the resolution of operating problems
• Leads meetings addressing specific operational issues and develops recommendations and action plans towards their resolution
• Serves as partner with other sections and administrative personnel to ensure clinic policies and practices are consistently implemented
• Researches and compiles information for reports and presentations
• Prepares reports for management as needed
• Analyzes data to identify areas of progress and/or trends; draws conclusions and develops recommendations for management consideration
• Utilizes reporting tools to analyze and identify opportunities for section improvement
• Determines and recommends options for addressing budget issues
• Keeps manager informed of account status authorizes expenditures and identifies cost effective alternatives
• Monitors submission of timely accurate and complete billing information to the business office to ensure maximum reimbursement for clinic services
• Coordinates the purchase of medical and office supplies as needed
• Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment

MINIMUM QUALIFICATIONS:

• 5 years of related job experience or bachelors degree with 3 years of related experience
• OR Graduation from the Operations Development Program (ODP)
• Some jobs in this classification may require 1 year of supervisory experience
• Proficient with word processing spreadsheet and presentation software applications

JOIN OUR TEAM TODAY! Emory Healthcare (EHC) part of Emory University (EUV) is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals-4 Magnet designated the Emory Clinic and more than 425 provider locations. The Emory Healthcare Network established in 2011 is the largest clinically integrated network in Georgia with more than 3450 physicians concentrating in 70 different subspecialties.

PHYSICAL REQUIREMENTS: (Light); 11-20 lbs 0-33% of the workday (occasionally); 01-10 lbs 34-66% of the workday (frequently) Negligible 67-100% of the workday (constantly) Lifting 20 lbs max Carrying of objects up to 10 lbs Occasional to frequent standing & walking; Occasional to frequent sitting; close eye work (computers typing reading writing); Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock Floor Surfaces Hot/Cold Temperatures Indoor/Outdoor conditions Latex Lighting Patient care/handling injuries Radiation Shift work Travel may be required. Use of personal protective equipment including respirators environmental conditions may vary depending on assigned work area and work tasks.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcares Human Resources at . Please note that one weeks advance notice is preferred.