Transgender & Nonbinary Services Manager

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern center each day than the day before. The Center is sex-positive and provides advocacy critical health and social support services to support our community members through all stages of life while focusing on our deeply held values of equity social justice and client-centered trauma-informed care. The Center currently has over 100 staff working at 11 facilities across San Diego County.

POSITION SUMMARY

The Trans & Nonbinary Services Manager is responsible for developing accessible and equitable programming for the transgender nonbinary agender demi-gender gender-fluid two-spirit genderqueer intersex gender nonconforming questioning and exploring community. The managers responsibilities include but are not limited to managing the programs activities providing direction to staff to ensure that program services and processes meet client needs and contract expectations collaborating across departments/programs to ensure advocacy and advancement of the transgender and nonbinary community. The manager champions a collaborative approach to services delivery that is trauma-informed and goal-oriented. Must have lived and professional experience navigating various institutions and governmental agencies. This position reports directly to the Director of Community Programs and provides supervision to the Project TRANS Case Manager & Peer Support Advocate.

PRIMARY ROLES & RESPONSIBILITIES

Program Management:

• Designs oversees and supports the implementation of program groups activities and events; working collaboratively to develop program goals and ensure best outcomes and program
• Plan and manage all large Project TRANS events such as Transgender Day of Remembrance Transgender Day of Visibility Transgender Day of Empowerment flag raisings/lowering etc.
• Work directly with all Project TRANS Discussion Group volunteer facilitators offering guidance facilitating regular check-ins assisting in troubleshooting issues and
• Identify organizations and secure partnerships for collaborations and referrals to benefit program clients and community Develops and maintains collaborative relationships with partnering agencies stakeholders and other service providers securing Memorandum of Understandings (MOU) when appropriate.
• Partner with The Centers Civic Engagement team to coordinate about policies bills state legislation and federal laws that are transgender and nonbinary inclusionary/exclusionary.
• In collaboration with the Director of Community Programs navigate cross program collaboration filling service gaps and ensuring all departments within The Center are trans-inclusive and accessible to both our gender expansive community and those questioning their gender
• Partner with The Centers communications team to routinely update Project TRANS Marketing and Communication strategies to ensure the most accurate and up-to-date language are used; working collaboratively with the team to highlight and celebrate awareness months weeks and
• In collaboration with The Centers Volunteer Manager work to increase the number and visibility of transgender nonbinary and gender expansive Center
• Partner with The Centers Training Institute creating educational opportunities to help eliminate transphobia and homophobia within our region for Center staff volunteers partner organizations and community members (as needed).
• Consult with various community leaders and agencies to increase cultural sensitivity and improve transgender and nonbinary common practices.
• Co-facilitate the Project TRANS Advisory Committee being open to share stories on how community members are directly impacted and collaboratively work with the committee to create plans of action and

Team Development and Oversight

• Provides direct supervision and support to Project TRANS program
• Collaborates with the people and culture team to initiate the hiring process of Project TRANS staff leads interviews and is involved in hiring
• Provides staff development support mentoring onboarding and
• Develops work plans in collaboration with program
• Equips direct report(s) with the necessary skills and tools to fulfill their job

Program Administration:

• Tracks and analyzes program outcomes and guides program activities to ensure contract
• Tracks program expenditures and
• Completes and submits program
• Ensures that program documentation adheres to HIPAA
• Reviews participant program documentation to ensure timely completion and
• In collaboration with The Centers Quality Assurance team track and discuss trends in data along with identifying gaps within services. Creating monthly and annual.

Required Qualifications:

• Education and/or Experience:
  • 2-4 years of management experience including staff supervision.
  • Minimum of 4 years of experience working in direct social services or social justice organizing roles preferably within or serving the transgender and nonbinary community.
  • Experience navigating the San Diego trans and nonbinary community and LGBTQ organizations.
• Other Skills:
  • Must demonstrate competence in working with diverse populations ability to manage multiple tasks with shifting priorities and work in various team settings. Must also demonstrate sound judgment and decision-making skills the ability and availability to work evenings and weekends and travel locally throughout the region when necessary. Lived experience as a member of a historically under-served community (i.e. low-income BIPOC communities LGBTQ communities immigrant communities etc.) preferred. Event/program management grant support/management.
• Technical Skills: Must be comfortable working in PC/Windows-based environments. Must have proficiency with Microsoft Office particularly Word Outlook and Excel. Experience with using electronic health records is preferred.
• Language Skills: Fluency in English is required.

preferred QUALIFICATIONS:

• Education and/or Experience:3 years of professional/lived experience in program development/management in the trans and nonbinary community.
• Language Skills:Bilingual in English/Spanish

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $27.00 - $30.00/hour and is commensurate with experience. This is a Full-Time Regular Non-Exempt position.
• Benefits: The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Full Medical Dental Vision and Chiropractic Health Coverage Out-of-Pocket Optional Coverage for Spouses Domestic Partners and Dependent Children Full-time and Part-Time Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBTQ Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

Manager