Lead, Sector Support, Shared Services, Medical Imaging and Surgery Teams

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At Ontario Health we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes experiences and value. How we work together is reflected through our five values: integrity inspiration tenacity humility and care.

• Fully paid medical dental and vision coverage from your first day

• a health care spending or wellness spending account

• a premium defined benefit pension plan

• three personal days and two float days annually

• three weeks vacation to start (for individual contributors) increasing to four weeks after two years

• career development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• participation in Communities of Inclusion

Want to make a difference in your career Consider this opportunity.

Here is what you will be doing

Reporting to the Manager of Sector Support: Shared Services within the Medical Imaging and Surgery Team the Lead will be responsible for managing coordinating and delivering on Sector Support: MIST program goals objectives and operational activities. A key responsibility of this role will be to work with the Surgery and Medical Imaging Teams to lead and/or support high-profile provincial projects and assist in the development of new business processes documentation control responding to business inquiries and preparing reports and presentations. The Lead is expected to communicate regularly with key health system partners within OH and externally including the Ministry of Health and provincial committees. The Lead will play a vital role in cross-functional team planning and coordination of business and financial initiatives across all program areas.

The scope of the role includes the ability to lead monthly operational reviews and business activities support reporting on projects complete program risk and issue identification and management develop business cases/proposals support creation of key communications for Ministry Board and OH reporting and foster trusting relationships with internal and external stakeholders. The role ensures deliverables are completed processes are defined adopted and maintained; and represents the program as the subject matter expert on the business for assignments as required. The Lead is expected to work independently and cohesively in large multidisciplinary teams on multiple projects that have complex objectives with broad and varied scopes. The Lead thrives under ambiguity and is energized by driving a business forward.

Business Acumen and Leadership

A key responsibility of the Lead role is to collaborate closely with other Leads Analysts Clinical Experts and internal and external stakeholders to guide the development of new and revised business processes. The Lead will be responsible to analyze key performance indicators interpret data into meaningful insights and identify inefficiencies and areas for improvement across Sector Support initiatives. Leveraging their deep understanding of business dynamics and utilizing their leadership skills the Lead will facilitate discussions to provide valuable recommendations that drive operational improvements enhance performance and ensure alignment across SCP and OH business priorities. The Lead will be a proactive problem solver an excellent communicator and someone who strives in a dynamic environment bridging business and data to create healthcare solutions.

Here is what you will need to be successful

• Leads translation of strategic concepts into realized execution plans and assists in the implementation of solutions for unique or complex business problems.

• Leads special projects and help facilitate business priorities which focus on key strategic initiatives that best evolve SCPs business strategy.

• Delivers specialized strategic analytical and consulting services to Sector Support program areas as required and coordinates cross functional teams to deliver on key strategic projects.

• Leads operational and capacity planning initiatives for Sector Support information programs including monitoring and addressing program/project/operational issues and risks.

• Leads initiatives that focus on Sector Support risk management data quality improvement and system process reviews to refine and enhance data collection reporting and program operational efficiency.

• Develops innovative approaches for addressing business project and operational support needs and assists in delivering against urgent and high priority requests crossings multiple portfolios and stakeholders.

• Builds and maintain effective partnerships with multiple stakeholder groups including the ministry clinical leaders patients and internal and external stakeholders; needed to facilitate effective decision-making and focused execution of deliverables.

• Assists in the development of stakeholder engagement and operations plans creation of reporting templates standardized documents and tools to support full end-to-end operations.

• Regularly manages non-routine ambiguous situations and can focus on process analysis and improvement to improve operational and program efficiency.

• Acts as a relationship manager maintaining key cross-portfolio contacts to facilitate project execution success and ensure alignment with key stakeholders.

• Comfortable with ambiguity and able to conduct work on multiple projects and assignments while shifting and adapting work in response to changes in program priorities and timelines.

• Plans organizes and facilitates meetings and discussions with internal and external working groups and advisory committees ensuring tracking of action items and follow-ups.

• Contributes to organizational efforts and initiatives as appropriate to enhance OHs mission values and goals.

• Performs cross-functional and other duties consistent with the job classification as assigned or requested.

• In coordination with the Manager develops the tools templates and processes required to execute the analysis and reporting activities.

• Informally manages and develops internal staff and virtual program resources as a leader in the program including allocation of staff resources delegating scheduling and prioritizing of staff workloads in conjunction with the Manager and Director.

• Ensures processes analyses and reporting products adhere to Ontario Healths data protection and privacy procedures.

• Supports knowledge transfer of products processes and methods to other Ontario Health program areas and external partners where required.

• Responds to business inquiries creates reusable inquiry documentation and keeps documentation related to assigned projects or initiatives updated.

Education and Experience

• Masters level degree in a Regulated Health field Health Informatics Business or related discipline or equivalent experience required.

• Minimum of 7 years of work experience in healthcare or related field driving business growth and strategic initiatives.

Knowledge and Skills

• Ability to facilitate meaningful and productive discourse between government health care administrators and the clinical community to continue the development of provincial information and reporting.

• Skilled in operational planning to develop the clinical needs of the program including the planned execution to drive benefits within Ontarios healthcare system.

• Ability to build complex partnerships with clinical community and executives to drive acceptance and adoption of various OH initiatives.

• Advanced communication skills to lead stakeholder engagement activities.

• Ability to collaborate well with people from different disciplines with varying degrees of technical experience often filling the role of negotiator between impacted stakeholders.

• Ability to plan develop and facilitate provincial advisory/expert panel meetings including provincial senior clinical leaders.

• Advanced subject matter expertise and knowledge of Ontario healthcare system and supporting technical applications used in a clinical environment.

• Ability to work under pressure and manage multiple tasks and deadlines required.

• Experience in collecting and documenting information related to operational and performance-related reporting and clinical business process and healthcare data flow.

• Highly organized with the capacity to prioritize and complete multiple tasks effectively.

• Familiarity with information issues in the health care sector.

• Demonstrated ability to interpret and contextualize both quantitative and qualitative information.

• Team-oriented and dedicated to promoting team development a positive work culture and organizational health in addition to facilitating discussion and resolving conflict.

• Comfortable working in a dynamic fast-paced politically sensitive environment with a high degree of ambiguity.

Technical Skills

• Proven project manager overseeing large scale healthcare projects both technical and data focused.

• Proficiency in data visualization tools and analytics software specifically PowerBI will be an asset.

• Advanced knowledge of MS Office Suite skills in particular Outlook Word and PowerPoint.

• Strong MS Excel skills (data manipulation advanced formulas and pivot tables); including the ability to manipulate data with spreadsheet databases and other analytics software is an asset.

• Experience working with national and provincial healthcare administrative and clinical datasets such as Wait Time Information System (WTIS) Surgical Efficiency Targets Program (SETP) CIHI Discharge Abstract Database (DAD) is an asset.

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