Sales Support Specialist (Telecom - Mobility)
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 45678 - 56392
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven cultureone that enables you to Be Seen Be Yourself and Do Your Best Work.
About You
You will be responsible for ensuring that accurate mobility quote and order data is entered into relevant internal and/or external systems in a timely manner ensuring that orders are placed and accepted by providers. This role is a key milestone in the support journey for our internal and external customers and is essential in realizing revenue. You will be expected to execute deliverables within defined SLAs meeting all KPIs and targets outlined by leadership.
What youll do and how youll have an impact
Nurture an outstanding support journey for all stakeholders.
Leverage ticketing system to log order requests and replies from internal and external customers.
Provide accurate quotes to stakeholders in a timely manner.
Verify order packages by ensuring contracts and technical forms are legible and complete with all signatures present; will also be responsible for ensuring all necessary data is accurate.
Submit order package to provider(s) on behalf of the advisor and ensure the order is accepted by the provider.
Communicate with AppDirect Advisors via phone calls emails AppDirect Office IM etc.
Update internal CRM systems with the current status until the order has been accepted by the provider(s).
Maintain all necessary compliance requirements and attend all prescribed training.
What were looking for
Related work experience with pre-sales/operations tasks preferred Bachelors degree a plus
- 3 years telecommunications experience inOrder Entry/Tracking/Management
Superb customer support organizational and problem solving skills
Top-level data integrity organization and analytical skills
Extensive experience and comfort with Excel or Google Sheets
Familiarity with ticket systems such as Zendesk
Excellent oral and written communications skills
About AppDirect
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice:
Base salary or OTE is just one component of AppDirects total compensation addition to base pay regular employees may be eligible for performance-based bonuses and a full range of benefits.
Illinois Compensation Band
$45678 - $56392 USD
Key Skills
- Data Entry
- Customer Service
- Account Executives
- Product Knowledge
- Account Management
- Communication
- CRM
- Salesforce
- Phone Calls
- RFP
- Sales Goals
- Powerpoint
- Technical Support
- Sales Support
About Company
AppDirect powers millions of cloud subscriptions worldwide with marketplace, billing, reseller, and distribution solutions.
