Sales Administration Assistant

Hours of Work: 35 per week Mondays to Fridays

Closing date:8th October 2025

Interviews:13th October 2025

Were looking for a customer-focused Sales Administration Assistant to join our dynamic Sales and Homeownership team. This is a fast-paced and varied role where youll be the first point of contact for customers throughout their homeownership journeyproviding a friendly professional service that supports our sales and development goals.

Youll handle enquiries manage data across multiple systems respond swiftly to new leads and play a key role in helping the team meet service level agreements. From organising sales events to liaising with external providers your contribution will be vital to ensuring a smooth and successful sales process.

What youll be doing:

• Acting as the first point of contact for all sales and homeownership enquiries

• Responding to leads and queries across multiple channels within agreed timeframes

• Maintaining accurate records and databases to support sales progression

• Preparing marketing materials and organising sales events

• Meeting potential customers and managing waiting lists for new developments

• Liaising with contractors utility providers and external partners

• Supporting post-sales reporting and internal communications

What were looking for:

• A good standard of education (minimum five GCSEs at Grade C or above including Maths and English)

• Strong administrative skills and the ability to manage competing priorities

• Proven customer service experience across multiple channels

• Proficiency in Microsoft Office and confidence using digital systems

• A professional empathetic approach to working with diverse individuals and communities

Additional requirements:

This role involves travel across the North West to visit properties in our portfolio. A valid driving licence and access to a car are essential.

Why join us

We offer full training a supportive team environment and the opportunity to make a real impact in helping people find their new home. If youre organised personable and passionate about customer servicewed love to hear from you.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided

• 33 days holiday per year plus bank holidays and a holiday a buy scheme.

• Company pension scheme with up to 10% matched contributions

• Company funded access to a health cash plan where you can claim back costs of everyday health treatments such as optical dental and much more.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay

• Health and Wellbeing Support including an employee assistance programme free counselling mental health first aiders and numerous wellbeing initiatives

• Life assurance subject to being a member of our company pension scheme.

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

• Commitment to Equality and Inclusion with employee network groups covering anti-racism LGBTQ disability and long-term health conditions carers and menopause.

MSV are also committed to supporting you to balance work and life including with any caring or parental responsibilities you might have and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally please contact Jane Harrison Sales Manager on .

Interviews are scheduled to take on 13th October 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore we strongly recommend candidates to apply early.

Were passionate about inclusion and wed love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

We own and manage almost 9000 homes across Greater Manchester Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in MSV our main priority has and always will be to deliver and build on the services we provide as a social values embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.