Facilities Analyst

Job Title

Facilities Analyst

Job Description Summary

Under the direction of the Regional Facility Manager performs varied and complex analytical duties including but not limited to analyzing resolving and responding to facility and operations and repair services issues on behalf of the client. Includes coordinating the work orders system for these issues as well as vendor engagement for problem or work order resolution.

The Facility Analyst is charged with ensuring that vendors and projects are managed appropriately meeting daily spend numbers and timelines while escalating any issues to management for continuous improvement.

This is a highly cross-functional role working closely with onsite client partners corporate partners and COEs and Suppliers. This person will also be expected to support the day-to-day implementation of policies procedures programs and workplace services delivery that provides a well-managed and well-maintained building.

Emphasizes a positive response to the concerns and needs of the tenants customers and the client environmental health and safety and quality programs in coordination with the clients goals and objectives.

Position assures client locations property both interior and exterior areas and covers after-hour emergency responses regular preventative maintenance program and utilizes CMMS (computerized maintenance management systems) for work order management.

This role requires a very cultivated professional work ethic and high-end customer service skills to be effective and the incumbent will perform at the highest of ethical standards reflecting the core values of C&W as defined in its Business Code of Conduct Policies and Procedures Manual and other related company policies.

This is an exempt salary non-supervisory role.

Job Description

Key Relationships:

• External relationships: this role will interact with the client client staff and other client vendors.
• Internal relationships: This role will interact with C&W co-workers as well as the Sr. Facilities Manager Regional Manager and Regional Director.

Job Responsibilities

• Anticipate plan track and document facilities maintenance activities (corrective preventive predictive et. al.)
• Provide advanced support to the IFM team and client for engineering scheduling planning programming design and execution of facilities operations and maintenance activities.
• Maintain open communication with the clients helpdesk and work order database to ensure the success of the IFM operations.
• Ensure timely day-to-day operations of the client retail properties including janitorial life-safety engineering site services and general maintenance are implemented and carried out in a manner consistent with C&W policies and client directives.
• Utilize client work order system to successfully execute all facets of the job.
• Provide and escalate appropriate updates on any vendor changes.
• Be well-versed and current on program requirements for existing issues and projects.
• Review and develop responses to construction repair and renovation projects design documentation RFIs and submittals.
• Review facility infrastructure and facility equipment concerns and develop/coordinate plans to address.
• Working closely with IFM leaders and finance/sourcing partners to coordinate and track project funding and capital funding.
• Working with the SFM develop scopes of work to address facilities deficiencies including client site leaders and teams.
• Coordinate cost estimates for facilities projects.
• Participate in site facilities working groups to plan for maintenance activities and facility changes and work as part of an interdisciplinary technical team on facility projects.
• Produce project status reports and coordinate PM projects and schedule changes.
• Draft review and contribute to technical reports and documentation.
• Obtain analyze distribute and archive technical and contractual information.
• Provide support as needed for client start-up or sunset of site locations.
• Lead and execute tasks utilizing both analytical techniques and processes for complex developmental and operational programs.

KEY COMPETENCIES

• Communication Proficiency (oral and written)
• Technical Proficiency
• Problem Solving/Analysis
• Leadership
• Teamwork Orientation
• Relationship Management
• Financial Management

Related requirements

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:

Education

• A High School Diploma or GED Equivalent is required.
• Associates degree in facilities management building business or other related field preferred.
• Advanced degree in business management or related is a plus.

Relevant Experience

• A minimum of 3-5 years relevant experience preferably in commercial or industrial real estate with facility management experience required.
• Experience in maintenance construction engineering and all facets of property operation and building management preferred.
• Retail facilities experience preferred
• CMMS/Work Order Management experience is preferred

Licenses or Certifications

Certified Facility Manager (CFM) International Facilities Management Association (IFMA) and Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering Business or technical training or certifications a plus.

Knowledge Skills & Abilities

• Demonstrate a high degree of independence and judgment as well as the ability to work effectively with others.
• Skilled in Building Management Systems maintenance and monitoring.
• Ability to read and understand construction specifications and blueprints.
• Proficient in understanding management agreements and contract language.
• Prior advanced experience in financial management including financial tracking budgeting and forecasting
• Knowledge of Financial Systems/databases is a plus (for example Yardi).
• Exhibit an ability to adapt to changing priorities and learn the procedures and protocols required to address any situation at hand.
• Attention to detail a strong work ethic and problem-solving skills.
• A positive attitude and willingness to perform a wide variety of tasks.
• Ability to work independently while managing time and resources.
• Prior success working remotely utilizing paperless virtual online tools and resources; successfully able to maneuver and confidently explore independent solutions and network within the line corporate account and client community.
• Demonstrate expert knowledge and abilities with office automation tools in Outlook Excel & Word including proficiency in the operation of smartphone and/or iPad/tablet uploading .pdf files and documents and logging into conference meetings (i.e. Webex Teams Meetings Zoom).

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Physical Work Requirements

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions:

Environment: Role is remote / work from home with typical business working hours expected supporting a national account/client. Typical equipment supplied for the role includes a company laptop computer monitor and mobile phone. The role is expected to provide an internet connection at their remote location with no reimbursement for internet costs. If remote work is not preferred a local hub office to the candidates location may be an alternative assigned work location.

When required to be on-site for infrequent corporate events or training this job operates in a professional office or commercial building environment.

Scheduling

While most schedules operate within typical business hours based on the location assigned it is important to note that this role does include coverage during nights and weekends. This flexibility is integral to the successful execution of our responsibilities and commitments.

Based on client need the role could be scheduled as the only FAstaff member on duty during certain shifts; may be required to work extended periods when responding to priority/emergencies may require shift work and/or on-call duties.

Must be willing and able to support after-hours/weekends building-related activity as required.

The role may be assigned and must be able to respond to client callbacks for regular repair and/or emergency events.

Other Duties
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Conditions of employment

All offers of employment are contingent upon:

Legal Documentation establishing identity and eligibility to be legally employed in the US/United States Citizenship

Drug Testing

Criminal background check

Clean DMV record (for related driving roles)

Education verification

Reference checks

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by state federal or local law. Further the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $68000.00 - $80000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield