Case Manager (Eight Street)
Case Manager (Eight Street)
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Job Description
Job Details
Description
JOB PURPOSE:
The Case Manager provides direct support to individuals experiencing homelessness in a low-barrier shelter setting. This role focuses on building trust reducing barriers to stability and supporting clients in developing individualized plans that lead to permanent housing. The Case Manager works collaboratively with shelter staff community partners and service providers to connect clients with resources such as housing programs healthcare behavioral health employment and benefits.
Qualifications
ESSENTIAL JOB RESPONSIBILITIES:
- Build rapport with clients using trauma-informed strengths-based and housing-first approaches.
- Provide ongoing case management including weekly check-ins progress tracking and advocacy.
- Coordinate referrals service planning and documentation of services for assigned caseload.
- Conduct needs assessment to identify clients needs strengths housing barriers. Obtains pertinent information and establish program goals for eligible clients; refers applicants to other agencies if not appropriate for program.
- Develops client intake and case plans for clients; instructs clients in completing necessary paperwork including goals and/or budget forms; completes orientation check-off form and obtains release of information forms when appropriate; completes social history on new clients each week.
- Meets regularly with clients to discuss and evaluate their progress; prepares accurate and up-to-date records documenting the same; monitors client behavior group attendance medication and movement; receives incident reports and enforces disciplinary actions for infractions of the house guidelines.
- Assist clients with completing housing applications rental assistance and housing program referrals.
- Coordinate with landlords housing authorities and partner agencies to secure stable housing.
- Support clients in obtaining identification income verification and other required documents.
- Provide move-in support including coordination of deposits furnishings and transportation when applicable.
- Connect clients to community resources including medical care mental health treatment recovery services employment training and public benefits.
- Collaborate with external agencies to ensure wraparound support for clients.
- Accompany clients to appointments when needed to reduce barriers to access.
- Refers clients to appropriate programs or other agencies based on clients needs and in accordance with their program plan.
- Maintain accurate and timely case notes service plans and outcome data in HMIS or agency database.
- Track client progress toward housing and program goals.
- Prepare reports for funders program monitoring and outcome evaluation.
- Follow confidentiality and HIPAA standards at all times.
- Completes discharge plans of clients exiting the program; transfers file contents to non-active file.
- Meet all federal and state regulatory guidelines and standards that are applicable to this position.
- Maintain a caseload in accordance with agency policies and procedures contract standards.
- Work with shelter staff to support a safe respectful and low-barrier environment.
- Assist in crisis intervention and de-escalation as needed.
- Participate in staff meetings case conferencing and ongoing training.
- Maintain a minimum number of weekly contacts with clients.
- Compile prepare submit and maintain accurate records files forms statistics and additional information in accordance with agency policies licensing and/or contract requirements.
- Maintain confidentiality in all areas of the service population and program operations.
- Other duties as assigned.
- Demonstrate Exceptional customer service in Everything you do by placing the child family Veteran or client first to support our mission to Empower people to build better lives for themselves their families and their communities.
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelors in Social Work Psychology Criminal Justice Sociology or related field of study. Equivalent relevant experience may substitute for education.
EXPERIENCE: At least 2 years of experience in case management housing navigation or related direct service role. Proficiency in Spanish/English (written and spoken language skills) required. Experience with mental health and/or a homeless population is a plus.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the
employers sole discretion.
LICENSES: Drivers License with a clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
WORK LOCATION: In-Person
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process please email or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at . If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.
Required Experience:
Manager
Employment Type
Temp
