Senior Manager, Operations - DTW

Endeavor Air is a wholly-owned subsidiary of Delta Air Lines. Flying as Delta Connection Endeavor operates141 regional jets on 750 daily flights to 122 destinations in the United States Canada and the Caribbean.

Headquartered in Minneapolis Minn. Endeavor has hub operations in Atlanta Cincinnati Detroit Minneapolis New York and Raleigh-Durham and 11 maintenance bases across our network.

We know that our people are our greatest assets and we are committed tobuilding a culturewhere employees love coming to work each day. At Endeavor Air we foster a diverse culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety excellence and teamwork Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer we provide opportunities for all qualified candidates without regards to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status.

The Senior Manager Operations-DTW is responsible for the safe consistent and efficient management of the Endeavor Air operation through planning communication monitoring and oversight on programs related to the Companys performance goals and operational standards. Leads the Endeavor Airport Coordination Center management team and works cross-divisionally with Inflight Flight Operations Technical Operations and Ground Operations teams to support Endeavors objectives and goals. Develops direct relationships serving as liaison between Endeavor Air and Delta Air Lines Leadership.

• Drive hub performance by developing implementing controlling and monitoring the operating plan and initiatives.
• Develop and implement short-term and long-term employee scheduling strategies based on flight schedule demand to ensure adequate operational coverage.
• Plan and conduct new hire and recurrent training for ACC management staff.
• Serve as on-site operational subject matter expert during irregular operations.
• Provide operational guidance and assistance to local Inflight Flight Operations Technical Operations leadership.
• Assist Director and serve as liaison and communications facilitator between Endeavor Air Delta Air Lines leadership vendor leadership the Airport Authority and governmental agencies.
• Participate in daily Endeavor and Delta briefings and conference calls to provide insight to the operation and ensure pertinent hub information is conveyed.
• Assist Director in evaluating service providers ensuring they possess the knowledge skills resources and experience to conduct safe and secure operations.
• Ensure irregularities are fully investigated documented and that appropriate corrective action is taken to prevent recurrence.
• Responsible for the leadership and implementation of safety initiatives on-time operational performance customer service initiatives and programs baggage services initiatives IROP management and recovery plans along with other strategic initiatives for the hub
• Identify opportunities and execute advanced projects to improve operations customer service employee satisfaction and financial performance.
• Work with Director to establish expectations and priorities drive performance coach develop and mentor team and create a positive dynamic and collaborative work environment.
• Preserve and further develop Endeavors local community ties.

• Other duties as assigned.

• Lead and support the ACC Manager(s) in effectively managing hub operations.

• Ethics and Values - Supports positive change and diversity that will support healthy organizational growth. Serves as a champion for projects and programs that are beneficial to the company.
• Knows our Business - Is informed and knowledgeable about trends in the field. Is willing to use own knowledge to constructively challenge institutional practices and systems that might be improved to increase organizational results.
• Building Trust & Decision Making - Treats all team members in a respectful courteous and professional manner and values the input of all. Recognizes when analysis is sufficient to proceed with making a good decision.
• Drives For Results By Inspiring Others - Develops clear workable plans with timelines goals and ways to measure results. Fosters engagement across different teams.
• Know your Team & Leading People - Works inclusively with others on the team and across the organization to reach common goals. Is approachable and friendly. Is skilled at valuing differences; recognizing others; and listening for understanding.

• Five years of experience in Airline Operations or equivalent business experience.
• Three years people leadership experience.
• Demonstrated leadership and supervisory knowledge of airline operations (OCC airport customer service crew aircraft performance) in the regional airline environment skill preferred.
• Bachelors degree in business or equivalent experience.
• Demonstrated ability to communicate effectively at all levels of the organization utilizing a variety of tools including Microsoft Word PowerPoint and Excel.
• Expertise is Sabre suite of products (preferred).
  Demonstrated experience in conflict resolution and finding common ground in order to obtain cooperation from others.
• Proven ability to build teams.
• Expert ability to multi-task with superior organizational skills.
• Ability to anticipate roadblocks and plan appropriately to mitigate risks.
• Excellent critical thinking and decision-making capabilities.
• Valid driver license and passport.

• Temperature noise level or other factors that will affect the persons working conditions while performing the job.
• Whether position is exempt or non-exempt expected hours of work and whether individual will be expected to be available for overtime.
• Percentage of travel time expected where travel occurs and whether overnight travel is expected.
• Physical demands such as amount of sitting bending lifting driving etc.
• Include statement: May be required to wear facial masks take safety measures or work remotely (if applicable) as necessary and as dictated by safety standards to help protect self and others in the workplace.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80 air carriers worldwide for employees and eligible family members
• Comprehensive Medical Dental and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance Short and Long-term Disability Flexible Spending Accounts (FSA) and voluntary supplementary benefit options