Customer Service Representative (Project Based)
Customer Service Representative (Project Based)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Duties and Responsibilities:
- Manage a high volume of incoming calls emails and online chats from customers who are placing orders inquiring about an order product information and general order assistance
- Identify customers needs clarify information research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Stay current with industry changes/trends to provide best-in-class service
- Meet personal/team qualitative and quantitative targets
Please note that this is for a 3-4 month contract only and we prioritize candidates who can start ASAP
Requirements
Education and Experience:
- At Least 2 years of customer service experience is preferred
- High School Diploma or equivalent
Required Knowledge Skills and Abilities:
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Basic computer and typing skills
- Consistent attention to detail and quality
- Customer focus and adaptability to different personality types
- Strong time management skills with the majority of your time focused on inbound calls
- Flexibility with scheduling is preferred as we will have an occasional need to cover evening and/or weekend shifts
- Must have your own laptop
Benefits
- Night Differential
- Career Growth and Learning
- With project bonus to be given at the end of the project if all conditions are met
- Must have your own laptop
- Night shift
- REMOTE
Required Experience:
Unclear Seniority
Employment Type
Contract
