Diner & Outreach Client Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary
Catholic Charities of Acadiana is seeking a compassionate resourceful and people-centered Diner and Outreach Client Coordinator to join our team at St. Joseph Diner. This position serves as the primary point of engagement for individuals-both sheltered and unsheltered-seeking meals and support services. More than just a meal we believe every guest deserves to be seen heard and this fast-paced and dynamic role youll build meaningful connections with clients help identify needs and provide referrals to Catholic Charities programs and trusted community partners. By fostering a welcoming and trauma-informed environment you will help ensure that St. Joseph Diner remains a safe and respectful space for all. At Catholic Charities of Acadiana we believe in caring for the sacred gift of all human life especially the most vulnerable. As part of our team youll be on the frontlines of hunger relief and homelessness services making a direct impact every day. If you are passionate about creating a welcoming environment where every guest feels valued and supported wed love to hear from you. Apply today to join our mission-driven team.
Key Responsibilities
- Welcome guests with dignity and compassion while building trust through daily conversations and engagement.
- Use trauma-informed practices to assess client needs related to food housing hygiene mental health substance use and employment.
- Implement low-barrier daily activities such as conversation circles art sessions and resource spotlights.
- Monitor client behavior de-escalate crises and promote a calm and safe dining atmosphere.
- Document meaningful client interactions referrals and observations in the Community Services database.
- When two Coordinators are on duty the supervisor will designate one Coordinator to handle street outreach and referrals on the 400 block of St. John Street and occasionally in the community as requested by supervisor
- Collaborate with team members across programs to provide comprehensive care and referrals.
- Uphold cleanliness organization and professionalism in all work areas.
Job Qualifications
- Bachelors degree or certification in social work human services psychology or a related field preferred.
- Minimum of 2 years of experience working in direct client engagement preferably with individuals experiencing homelessness or behavioral health challenges.
- Familiarity with community-based services and referral processes related to housing food access hygiene and mental health resources.
- Strong interpersonal and communication skills with the ability to establish rapport and maintain boundaries in high-stress environments.
- Proficient in or able to quickly learn client data entry systems (e.g. Community Services).
- Experience in crisis de-escalation or trauma-informed care strongly preferred.
Job Specifications
- Medium: Exerting 20 to 50 pounds of force occasionally and/or 10 to 25 pounds of force frequently and/or greater than negligible up to 10 pounds of force constantly to move objects. 100% of the time.
- Job Type: Full-time
- Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Catholic Charities of Acadiana cares for the sacred dignity of all human life, especially the most vulnerable. CCA offers essential services to individuals and families experiencing hunger, poverty, and homelessness in Acadiana.
