Job Title: Service Support Analyst- Expert (Hybrid) Location: Raleigh NC Duration: 12 Month
Description (including but not limited to):
Technical assistance support and advice to end users for hardware software and systems
Hands-on technical and functional assistance to business and technical users
Remote technical and functional assistance to business and technical users
This is the requirement.
Sample Role Types: Desktop Support Analyst Help Desk Support Analyst
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.
Skills:
Skill
Required/Desired
Amount
of Experience
Red Hat OpenShift virtulaization experience of at least three years.
3
Years
AWS and Azure experience
2
Years
Understanding of ServiceNow ticket process.
2
Years
Active Directory and Linux experience
4
Years
Experience working in highly dynamic environment where priorities change constantly.
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