Consultant Conversion, Soft Prod Mgmt & RE III, Associate

Wealth Managements Core Platform Services group provides horizontal services to all Wealth management Development Teams. Our mission is to provide stable and scalable infrastructure and technology solutions for entire Wealth Management. We serve as a centralized interface through which

Wealth Management teams can obtain infrastructure solutions and project support by working closely with application owners throughout the SDLC process to ensure that established products/services are leveraged and new requirements are fulfilled.

Position Description
This position is for a Deployops-dd (Digital Direct) position supporting all non-production environments. Work with our cross-functional team and join our WMDT Platform Support/Engineering team at HCL Noida and Morgan Stanley Menlo/Alpharetta offices.

We are looking for colleagues with a strong sense of ownership and ability to drive solutions. The role is primarily responsible to support all non-production environments at E*trade/Morgan Stanley. The support includes monitoring code deployments issue troubleshooting and enhance/create new tools/scripts to automate the existing process and bring new ideas and innovation.

The ideal candidate will be a self-motivated team player committed to delivering on time and should be able to work with and without or minimal supervision.


What You will do in the role:

• Operational Performance & Stability: Works with various teams to ensure that the in-scope applications/platforms are meeting performance and stability requirements. Managing Major Incidents to Mitigation/Resolution.
• Problem Management: Performs Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents.
• Monitors and Metrics: Works with Application Development to ensure that assigned applications/platforms have the appropriate monitoring and metrics in place to appropriately measure performance and stability.
• Identify Functional and Non-Functional Improvements: Acts as the Operations representative in Value Stream planning and prioritizes sessions to ensure that Operational needs of assigned applications/platforms are addressed as needed. Holds quarterly Operational Performance Reviews with Value Stream management.
• Release Planning & Coordination: Works with SCM and Development team to ensure that the Production releases for their in-scope applications/platforms are properly planned and coordinated. This includes Holds Change/Release implementation reviews to ensure thorough and appropriate implementation plans. Provides review and sign-off/approval of change tickets for the assigned Value Stream. Participates in Program Increment Planning Sessions as a liaison for Operations and Infrastructure support. Provides information regarding upcoming critical changes to the Value Stream.
• Operational Readiness: Ensures that applications/platforms are Operationally ready for Production. This includes an Annual Review of all SOPs/Knowledge Articles. Monitors review for any new Feature launch or other significant change that may impact monitoring. SOP/Knowledge Article review for any new Feature launch or other significant change that may impact support documentation. Training of Command Center and Application 1st level Support on new SOPs Knowledge Articles and any other support-related needs.
• Performs Monthly Capacity Analysis of applications/platforms within the Value Stream. Creates and Maintains Operationally focused ELK Dashboards for the Value Stream.

Additional responsibilities may include:

• Actively provide data for and participate in root cause analysis.
• Share knowledge globally between various teams.
• Analyze systems and make recommendations to prevent possible incidents.
• Strive for continuous improvement and make recommendations.

What You will bring to the role:

• Bachelors Degree in Computer Information Systems Computer Science MIS Engineering Science or related field
• 4 years of experience in Information Technology or related field
• Experience administering Unix/Linux in a production environment.
• Understanding of Unix/Linux systems from kernel to shell and beyond taking in system libraries file systems and client-server protocols along the way.
• Programming experience in one or more of the following languages: Python / Shell / Java.
• Experience working with and developing enterprise monitoring/tooling solutions like Grafana Kibana Splunk Graphite Nagios New Relic Netcool Bigpanda .
• Networking knowledge and understanding of network concepts such as different protocols (TCP/IP UDP ICMP etc.) MAC addresses IP packets DNS OSI layers and load balancing).
• Working knowledge about web technologies such as HTML/JS CSS / API etc.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).