Sr. IT Systems Analyst, School of Pharmacy

All full-time university staff are eligible for VCUs robust benefits package that includes: comprehensive health benefits paid annual and holiday leave granted up front generous tuition benefit retirement planning and savings options tax-deferred annuity and cash match programs employee discounts well-being resources abundant opportunities for career development and advancement and more. Learn more about VCUs benefits here.

About VCU

At VCU we are UNCOMMON and UNLIKE any other university. A premier urban public research university nationally classified by Carnegie as R1 VCU is a great place to work. Its a place of opportunity where your success is supported and your career can thrive.

About School of Pharmacy

The School of Pharmacy has a 125-year tradition beginning with the Medical College of Virginia and continuing to the present. Ranked in the top 20 Schools of Pharmacy nationwide the school is dedicated to graduating outstanding future pharmacists and scientists who will improve human health foster exemplary research and provide sustaining contributions to inter-professional patient care. The School of Pharmacy is committed to fostering a climate where the success of all people is supported and celebrated.

About the Role

The School of Pharmacy at Virginia Commonwealth University (VCU) is seeking a Senior Information Technology Analyst. PharTech the IT team for the VCU School of Pharmacy is modernizing how we deliver support. Were automating routine work streamlining workflows and scaling a mixed environment across Windows macOS and a growing virtual desktop footprint. Were looking for a Senior Information Technology Analyst who loves solving problems building smart automations and improving the day-to-day experience for teaching and research faculty staff and students.

Position Responsibilities:

Work collaboratively with other support members to provide endpoint support for Windows and macOS (troubleshooting configuration access and lifecycle).

Triage and resolve tickets in KACE with clear timely communication.

Manage endpoints at scale via JAMF Intune and SCCM/MECM; ensure device compliance with VCU policies.

Design and implement scripts/workflows that reduce volume speed resolution and improve transparency in ticket routing and workload distribution.

Harden & maintain endpoints (encryption patching Endpoint Detection and Response (EDR) access controls) in partnership with infrastructure/security.

Drive policy at the edge using Group Policy JAMF configuration profiles and Intune settings.

Support our desktop/VDI stack (thin clients/Wyse Citrix/Citrix Cloud Image Management) across Richmond and Inova; assist with expansion projects.

Build SOPs and service standards that eliminate one-offs and enable repeatability.

Collaborate with the Senior Instructional Technologist and faculty on device setup classroom tech and research workstation needs (including some Linux endpoints).

Evaluate tools/approaches that improve efficiency user experience and scalability.

Required Qualifications:

Significant experience supporting Windows and macOS in an enterprise or academic environment.

Hands-on administration with one or more: JAMF Intune SCCM/MECM.

Proficiency with PowerShell and at least one Mac automation method (e.g. bash/zsh AppleScript).

Working knowledge of Active Directory/Azure AD and Group Policy.

Experience with an ITSM/ticketing platform (KACE preferred) and building SOPs/workflows.

Customer-first mindset with strong troubleshooting and communication skills.

Exposure to VDI/thin client environments (e.g. Wyse Management Studio Citrix Citrix Cloud Image Management).

Demonstrated ability to work in and foster an environment of respect professionalism and civility with a population of faculty staff and students from all backgrounds and experiences or a commitment to do so as a staff member at VCU.

Preferred Qualifications:

Bachelors degree in CS/IS or related field (or equivalent experience).

Jamf 200 (or equivalent) certification/experience.

Demonstrated impact of automating manual processes and improving service KPIs.

Experience in higher-ed or research computing environments.

Comfort supporting Linux workstations/apps.

Larvell Davis