TH KCR FMCG Import CX

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together go all the way for our customers society and for each other.

Location - Empire tower Bangkok Thailand

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management

• Case Management

• Customer onboarding and relationship management

• Contract and dispute management

Key Responsibilities:

• Handles Customer service tasks on a daily basis.

• Take full end-to-end responsibility on the account and execute all the activities related to the

• LNS service including Carrier Booking Trucking Customs House Brokerage (CHB).

• Coordinate and manage with internal and external stakeholders to achieve required delivery tocustomers with professional pro-active manner.

• Maintain a customer centric approach thereby helping to avoid occurrence of errors and takepreventive measures to eliminate repetition of errors. Engage in constructive problemresolution.

• Understanding business criticality and prioritizing the tasks effectively to ensure customersatisfaction.

• Carry out all activities in a manner that will contribute to the achievement of individual andteam Key Performance Indicators (KPIs)

• Monitor and help improve the end customer KPIs resulting in customer delight.

• Accurate and timely reporting requested.

• Performance reviews with customer.

• Complete job costing revenue and costs for the activities coordinated under control ofOperation team.

• Performed process component needed for LNS service:

Booking Management:

• Manage carrier booking based on allocation and customer production plan.

• Perform and ensure the accuracy of SI VGM and DG net submission as well as the BLand other documents related.

• Ensure to provide the documents to customer/destination in a timely manner.

Customs Brokerage:

• Collaborate with cross-functional to prepare the CHB document such as Export/Importdeclaration FTA form license etc.

• Be a consultative for customer.

Trucking Management:

• Manage the truck booking based on customer product availability.

• Collaborate with cross-functional or external vendor to manage truck availability.

Other activities:

• Perform and ensure the accuracy reporting.

• Collaborate with cross-functional to process billing to customer as well as recognize thecost and revenue to system in a timely manner.

• Cross-sell & upsell Logistics and Services products to customers.

We are looking for:

• Minimum 2 to 3 years experience as Customer Service / Customer Experience or similar role(s) in logistics industry with customs knowledge.

• Highly result oriented & attention to detail ready to take challenges/collaborate with cross functional teams and able to work under pressure and meet tight deadlines.

• Ability to converse with people of all levels and is well organized efficient and effective.

• Familiar with MS Office products including MS Word Excel and PowerPoint.

• Good communication & interpersonal skill and should be able to build good working relationship.

• Capacity to handle change stay open to different ideas and support for positive change.

• Understand work in an agile manner High analytical / problem-solving skills

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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