IT Technician I
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As anIT Technician I you will be responsible for:
- Resolving helpdesk issues and providing IT maintenance/support for a studio.
- Close relationship with studio/regional Operations Director and Managing Directors group.
- Shows initiative and ability to work well independently and with others.
- Exhibits strong organization attention to detail and time management skills.
- Able to pivot and have a hands on working style.
- Provide technical support and troubleshoot assistance to clients via phone email chat or in person.
- Diagnose and resolve hardware software and network-related issues in a timely and efficient manner.
- Receive prioritize and manage service requests from internal clients.
- Communicate with clients in a professional and friendly manner actively listening to their concerns and providing clear and concise instructions and guidance.
- Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
- Contribute to the knowledge base and share best practices to enhance overall efficiency.
- Assist in managing IT assets including hardware and software inventory license tracking and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
- Conduct training sessions and provide orientation as needed. Information Technology.
- Stay updated on emerging technologies and trends to recommend innovative solutions.
Proficiencies
- Excellent customer service skills.
- Analytical skills.
- Excellent verbal and non-verbal skills.
- Communicating with large and small groups.
- Training and new employee orientation.
Software
- Basic proficiency in using and basic proficiency in administering:
- Windows desktop operating systems.
- Mac OSx systems.
- iOS devices.
- Microsoft Teams.
- PC and Laptop Hardware.
- Ticketing systems.
- Audio Visual systems.
Certifications/Education
- An associate or bachelors degree in computer technology or related field or equivalent experience is preferred.
Required Experience:
IC
Key Skills
- IT Experience
- Network Administration
- Active Directory
- LAN
- Computer Networking
- Computer Skills
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Troubleshooting
About Company
Architecture, interior design, planning, and landscape design for universities, healthcare facilities, businesses, cultural and civic institutions, sports and recreation, and more.
