Clinical Operations Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Contract: Permanent
Closing date: Sunday 21st September
Recruitment Partner: Shannon Linton
We are looking for a motivated Clinical Operations Manager to join our growing team at Boots Online Doctor. This is a full time role 40 hours total with a breakdown of: 20 hours a week Operations and 20 hours a week prescribing.
About the role
Reporting into our Head of Clinical Operations you will support day to day clinical operational requirements within Boots Digital Health. As a leader of the Clinical Operations team you will oversee the day to day clinical operations to meet our service level agreements to patients you will actively investigate and help resolve operational inefficiencies as well as supporting with the planning and forecasting of clinician capacity.
Key responsibilities
You can expect to:
- Oversee the day to day clinical operation to ensure we meet our SLAs and targets.
- Support the Head of Clinical Operations with planning and forecasting of capacity.
- Maintain/ oversee the capacity forecast model and conduct analysis on performance.
- Manage the training programme for Clinical Operations Co-ordinators..
- Responsible for training and coaching clinicians both 1:1 and in groups to deliver the clinical team onboarding programme.
- Accountable for launching new products and adherence to the SOP.
- Identify Clinical Operations inefficiencies Submit Idea and Continuous Improvement initiatives and manage continuous improvement through to realisation working closely with the Product and Tech teams.
- Support the product team with data to sizing and scoping operational initiatives.
- Be the eyes and ears of Clinical Operations at Planning Increment sessions.
- Identify flag and raise bugs found in new features.
- Accountable for PIMs hygiene and medication set up.
What youll need to have
- Worked as a Clinical Operations co-cordinator for at least 6 months or possess comparable experience.
- Have demonstrated great communication and decision making skills.
- The ability to deal with sensitive information and demonstrate confidentiality.
- Self-motivated to prioritise workload be able to delegate roles to clinicians identify risks and mitigations noticing the finer details.
- Is able to work in a fast paced at-scale environment.
- Has demonstrated to effectively motivate and manage the direction/work for the clinical team.
- Be able to pragmatically and objectively evaluate opportunities and be creative with your solutions to solve the issue at hand.
It would be great if you also have
- Experience working on operational efficiencies with Product and Tech teams
- Experience working on/ analysing the Clinical Capacity Forecast Model
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits schemeincluding option to buy additional holiday discounted gym membership life assurance activity passes and much more.
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply eligible roles only.Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.
Whats next
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to providereasonable adjustmentsto help you to be at your best.
This role requires the successful candidate to complete aPre-employment checkafter receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
Clinical Operations Manager Boots Online Doctor
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
