Sr Manager Service
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
IndiaLocation:
Office 201 to 207 2nd floor A Wing City Point Boat Club Rd Pune Maharashtra 411001The candidate should be essentially from elevator background having experience in Service to lead a team of Customer Service Professionals in the given area towards excellence for achievement of business objectives in Service Function through the following:
- Overall responsible for service revenues from area.
- Provide leadership Supervisor and various stake holders inthe department to achieve business targets.
- Including setting their annual business targets and periodical review to achieve the results.
- Drive excellence in field operations through supervisors
- Ensure that Lifts / Escalators are maintained at job sites in various location as per the SLA with customers.
- Position will be responsible for Techno Commercials for 2000 units.
- Annual Manpower planning and enhance field productivity.
- Sub Con Management and Development to support field operations.
- Maintain cordial relations with builders owners and architects
- Coach and develop internal talents for taking up higher responsibilities in the organization.
- Drive service transformation initiatives in the area
- Drive weekly and monthly review on forecast vs actuals with team on Commercial parameters
- Visit job sites Periodical visits to all Key customers and maintain CRM
- Receivable Management day-to-day updates to Zonal Head / Finance
- Work towards customer delight and customer appreciation
- Tracking of all customer complaints and speedy response/resolution
- MIS / Reporting / Review with team.
Education & Experience required
- Diploma/BE in Engineering and MBA.
- 10-15 years in handling service in Elevator industry
- Excellent Communication & Interpersonal skills
- Assertive Proactive Result orientated and Self-starter
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Otis is the world’s largest manufacturer of elevators, escalators and moving walkways. For architects and contractors, developers and homeowners, Otis is the world’s leading people mover.
