Payment Services Manager

Interne / Internal

Payment Services Manager India

Exp: 18 Years

EMPLOYMENT MISSION

As part of the activities of HPS payment services candidate is expected to ensure delivery for all functions

from Payment Services India

IT Operations

Application Support

Infrastructure & network

Information Security Risk and Control

Back-office Operation services

Projects

Manages teams activities and resources of RUN IT to guarantee the performance of the services in terms of

availability and reliability; and this while ensuring compliance with economic and technical imperatives.

The role demands candidate to operate in matrix organization where he will be responsible to collaborate

with global team for IT operations and Application support. He will be accountable for delivery functions like

Infra & Network ISRC Projects etc from HPS india

The role demands to set up outcome/SLA based delivery model to provide services different business units and

customers as Payment services lead.

The candidate is expected to review and consistently improve delivery frameworks to provide optimum output

and efficiency in the service delivery.

Build capability for application support on Power card platform form HPS india. Ensure resources are trained

on timely manner to support required services.

Jointly create SLA framework for the activities to be delivered from India in partnership with functional and

global leadership. Provide inputs and suggestions to improve SLA commitment to customers.

PURPOSES OF EMPLOYMENT

IT Operations

Ensure the strategic development of RUN IT activities with the aim of guaranteeing the

evolution/services/offers

Ensure Go/NoGo for the transition into production of new clients

Ensure customer satisfaction and loyalty through monitoring and proximity

Ensure the pooling of services tools procedures architectures etc. of Run IT at the HPS Group level

Ensure the management of RUN IT resources to guarantee the availability and reliability of services

Ensure the implementation of methods processes and procedures for RUN IT operations

Ensure the availability of technical infrastructures adequate to the needs of the services

Ensure operational performance management to guarantee overall performance

Ensure the production of Dashboards and KPI's for monitoring activities within its scope

Ensure monitoring and evaluation of the achievement of operational objectives

Ensure the preparation and monitoring of the budget allocated to its scope

Application Support

As part of compliance with the SLAs of HPS Payment Services customers he contributes to the assistance and treatment of incidents reported by the RUN IT teams supervising the Support leads.

Interne / Internal

Ensure the processing of incidents with the aim of their resolution

Ensure compliance with commitments/SLA's

RUN Team Support

Ensure the supervision of consultants on site with the aim to meet client expectations

Ensure on-call duty according to schedule with the aim of intervening in the event of intervention needs outside of working hours

Enablement Functions - Projects Infra & Network Back office ISRC

Participate in strategic thinking on the acquisition/integration of new customers and the evolution of

service offerings

Guarantee quality standards specific to its scope for the benefit of teams and customers

Provide hiring and onboarding support for above functions to global leader

Ensure timely delivery from resources in India

Set up and execute governance with functional owner to ensure delivery

Create local capability to enable support functions

Resource Management

Ensure hiring and onboarding of right talent for payment services

Ensure regular and effective training programs and performance reviews are conducted at

appropriate intervals to foster continuous development and optimize team performance

Ensure cross skilling of resource to optimises available talent

Work on career and growth opportunities for team member

Mentor team member and motivate for innovation and process improvement

Ensure the optimization of the resources made available to the teams

Manage your team with the aim of improving collective performance

Provide supervision and support to members of your team

Ensure the development and continuous assessment of the skills of your team member

Skills required

Business skills (Required skills)

Have good experience in Payments Domain in processing

Have good experience of legacy to Cloud transformation

Should have with Payment processor and IT companies in Payments Domain

IT Incident Management Technique

Knowledge/Conceptual understanding

Payments

ITIL

Monitoring Platform

Data base

International Network Platforms

Writing techniques

Norms & Security Standards (PCI ISO27001 etc.)

ATM

Reconciliation & Charge Back Process

Monitoring Solution

Managerial Skills

Client orientation

Compliance with commitments

Taking initiative

Anticipation of problems

Reporting & Monitoring

Involvement in the Quality & AP approach

Team management

Behavioural Skills

Interpersonal skills

Team spirit

Initiative

Flexibility

Ability to provide support and assistance

Participation in meeting

Meeting management