Team Manager - Payments

About this role

Were looking for an experienced Team Manager to join us as a back-office Payments Team Manager. This role is to engage motivate and inspire your team to deliver great customer outcomes. Our customers are at the heart of everything we do and we value great people so youll spend the majority of your time liaising between the team and key stakeholders to deliver good customer outcomes.

What youll do

• Manage engage and motivate a home-based team of 6-8 associates in our Payment Resolution team

• Manage service to meet business requirements developing the tools to improve transparency of case load and capacity

• Identify improvements that will support your team and department progression whilst empowering your team to adopt this mind-set

• Collaborate with other areas of the business to deliver on improvements to transform the Payment Resolution teams BAU processes

• Support the containment and resolution of events which have a direct impact on the team

• Daily approval of outgoing payments and reconciliation journaling

What were looking for

• Previous experience managing a back-office team in a work from home environment

• A solid understanding of financial regulations and payments processing or change management

• Ability to identify and recommend solutions to improve processes and operational practice

• A great communicator who is able to build trusted relationships with their team and stakeholders within the business

• Ability to manage your own workload whilst balancing the needs of your team and demonstrating resilience

Where and how youll work

This is a permanent position based in our Nottingham office.

We have a hybrid working model which gives you flexibility to work from our offices and from home.

Were big on collaboration and connection so youll be based in our Nottingham office 3 days a week on either a Monday Tuesday Wednesday or Thursday.

Many of our associates have flexible working arrangements and were open to talking about an arrangement that works for you.

Whats in it for you

• Bring us all this - and youll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation

• We offer high performers strong and diverse career progression investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)

• Immediate access to our core benefits including pension scheme bonus generous holiday entitlement and private medical insurance with flexible benefits available including season-ticket loans cycle to work scheme and enhanced parental leave

• Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym subsidised restaurant mindfulness and music rooms

What you should know about how we recruit

We pride ourselves on hiring the best people not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are whatever you look like wherever you come from. We know its about what you do not just what you say. Thats why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in to name a few:

• REACH Race Equality and Culture Heritage group focuses on representation retention and engagement for associates from minority ethnic groups and allies

• OutFront to provide LGBTQ support for all associates

• Mind Your Mind signposting support and promoting positive mental wellbeing for all

• Women in Tech promoting an inclusive environment in tech

• EmpowHER - network of female associates and allies focusing on developing future leaders particularly for female talent in our industry

If you require a reasonable adjustment please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.