Technical Account Manager, Emerging Customers
Technical Account Manager, Emerging Customers
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1 Vacancy
Job Description
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join us
Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are seeking an exceptional Technical Account Manager to join our Emerging Customer Engagement Management team. In this role you will assist customers in adopting the Workato platform for integration and automation from both business and technical perspectives. You will define and drive best practices working closely with customer business and technical stakeholders. You will help Workato extend the functionality of our product and continuously improve our engagement best practices. This is a remote this role your responsibilities would include:
- Engaging with customers by providing technical consulting guidance and enablement to customers to achieve value quickly.
- Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers.
- Sharing best practices from a business and technical perspective related to deployment models governance structures integration design and build.
- Working closely with Product and Engineering to review customer requirements and feedback and identify opportunities for Workato platform enhancements while managing customer expectations.
- Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries.
- Becoming a trusted customer advisor and a customer advocate within Workato.
- Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations.
- Contributing to the growth of our team by creating or enhancing content such as presentations demos best practices architecture patterns and online courses for use by both customers and enabling our extended team.
- Prioritizing and delivering an outstanding customer service experience to Workato customers.
- Manage multiple priorities and projects simultaneously as well as any other duties that may be assigned from time to time.
Requirements
Qualifications / Experience / Technical Skills
5 years of hands-on experience in solutions and implementation consulting.
Knowledge and understanding of integrations and system design principles.
Good understanding of technology and industry trends especially in the app integration space.
Good understanding of database technologies such as SQL and Postgres.
Demonstrated good understanding of on-premise infrastructure & cloud-based deployments configurations along with monitoring & management.
Demonstrated understanding of the SDLC & end-to-end experience in developing supporting & troubleshooting integrations.
Demonstrated ability to create quality technical documentation.
Experience working with at least one (1) Integration Platform such as Workato Tray TIBCO Dell Boomi MuleSoft WebMethods Oracle Integration Suite.
Experience working with cloud business apps like Workday / NetSuite / Salesforce / ServiceNow / SAP is a plus.
Experience with web development frameworks and knowledge of JS frontend and backend is a plus.
Soft Skills / Personal Characteristics
Strong collaboration skills ability to adapt to a dynamic start-up environment with a passion for making an impact.
Critical thinking and analytical skills with an entrepreneurial and proactive mindset.
Ability to effectively prioritize tasks and manage time even under high-pressure situations.
Strong written and oral communication skills in English with the ability to convey complex technical concepts effectively to a non-technical audience.
Fast learner who can independently conduct extensive research and quickly synthesize ideas information and options.
Be proactive in solving problems and be prepared to take on additional initiatives and responsibilities as they arise.
(REQ ID: 2114)
Required Experience:
Manager
Employment Type
Full Time
