Bilingual Customer Service Representative (Onsite, Moncton NB)

Position Type:

If youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.

As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industry-leading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.

We are always on the look-out for great talent like you! People with determination passion and curiosity who are excited about the idea of being the first point of contact for our you are a critical thinker love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams resources and opportunities to unleash your full potential lets talk!

Our next class starts November 12 2025 onsite in Moncton NB

Motivated by helping others

In this role you will provide support and service to our members. You will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives caring service and accurate this busy contact centre environment youll find that we have some of the highest employee satisfaction scores in the whole company. Our mission is to improve the wellbeing of Canadians and that extends to our employees!

Your onsite position @ 12 Millennium Blvd Moncton NB

You will join us at our centrally located office easily accessible by public transit and offering free onsite parking. Our modern workspace features an open floor plan spacious lunchrooms and a dedicated workstation thats yours to personalize. Youll be surrounded by supportive leaders and collaborative Medavie teamscreating an environment where professional growth and meaningful connections thrive.

What we offer:

• Leaders that are focused on your success.

• Comprehensive health and dental plan that is 100% employer paid.

• Monday to Friday shifts ending at 9pm AT/ No overnights / No weekends!

• Extensive onsite paid training program ensuring you are prepared to take calls with confidence.

• Opportunities for career development and advancement.

• Emphasis on work life balance offering wellness benefits health resources & discounts.

• 4% performance-based incentive program which recognizes your contribution to our success.

• Free parking!

What you need to succeed:

• Proven ability to deliver exceptional customer service with empathy professionalism and efficiency

• Excellent verbal and written communication skills to clearly and confidently support callers.

• Comfortable working with autonomy making decisions independently while adhering to processes and meeting performance standards

• An aptitude for listening solving problems and responding flexibly and creatively to new challenges.

• Ability to manage a high volume of inbound calls while maintaining quality and accuracy

• Demonstrated problem-solving skills and sound judgment in fast-paced dynamic environment.

• Self-motivated and disciplined to work effectively with minimal supervision

• Comfortable working in a fast-paced digital environment navigating multiple systems and screens simultaneously while engaging with callers and maintaining focus and accuracy

• Quick to learn and adapt to new technologies software updates and process changes

• Strong keyboarding skills and ability to type while speaking to ensure efficient call handling and documentation

• Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service

• Those who have 2 years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.

Language skills:

• Fluently bilingual (verbal and written proficiency) in both French and English is required for this position

• If selected for an interview you will be asked questions in both official languages to assess your proficiency

Hours of Work:

• Training hours: Monday Friday (8:00am 4:30pm AST)

• After training you will be provided with an evening shift. All shifts are 7.5 hours between our core business hours of 8am 9pm AST

• We offer a shift-bid twice per year (depending on business needs) where you are able to select alternate available hoursbased on seniority

#CBM1

#LI-VS1

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process please email: .