Support Services Tech II

Join Our Team and Keep Moving Forward with Breg!

At Breg we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry we provide innovative products consulting technology and services that help people move forward with confidence.

We are currently seeking a Support Services Tech IIto join our team in Carlsbad CA. If you thrive in a dynamic environment where innovation and impact go hand in hand this is the opportunity for you.

Who You Are

You are a forward-thinking professional who values collaboration innovation and making a meaningful difference. You bring expertise in ownership and accountability manage multiple priorities while maintaining a high level of accuracy and attention to detail comfort with escalating issues and are eager to contribute to a team that is committed to delivering exceptional patient outcomes.

What Youll Do

As a Support Services Tech II you will:

• Follows established procedures to respond to requests for troubleshooting assistance and utilizes experience knowledge base tools and judgment to resolve issues or escalate as needed.

• Logs issues and resolutions using internal ticketing system following established

• Diagnoses identifies isolates and analyzes problems utilizing historical database records and alerts management to identify recurring problems and patterns of problems.

• Installs or assists in the installation and imaging of hardware and peripheral components for internal and external

• Provides basic onsite computer training to users in formal and non-formal settings and supports remote customers with hardware and software issues.

• Escalates and notifies others for assistance in resolving incidents that require advanced support notification of appropriate points-of-contact (POC) for the systems and coordination dispatch and tracking of hardware equipment repair.

• Supports off the shelf and custom applications that require a basic understanding of business

• Ensures self and departmental awareness and enforcement of all Health Insurance Portability and Accountability Act (HIPAA) requirements including the HIPAA breach Ensures HIPAA compliance requirements are integrated and followed in all phases of assigned operations.

• Performs user account administration in Active Directory and Office 365 to include: password resets group assignments and mailbox permissions.

• Processes systems for deployment redeployment or

• Works with vendors on service returns and warranty

• Responds to and resolves technical support requests via phone email remote tools or in person.

• Troubleshoots issues related to desktop and laptop hardware to include Windows Macintosh Operating System (Mac OS) Office 365 and common business applications.

• Escalates complex issues to Level III support or other appropriate teams as needed.

• Assists with onboarding and offboarding tasks including provisioning equipment configuring user profiles and deploying laptops and MacBooks.

• Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the companys reputation and comply with the companys policies and practices. Responsible for being accountable and committed to demonstrating Bregs cultural beliefs and achieving the key results of the company.

• Responsible for promoting Bregs culture within the organization using established tools such as storytelling providing focused feedback and recognition. The performance of the position is aligned with the culture of commitment and accountability following the steps of: See it Own it Solve it and Do it.

• Collaborate with cross-functional teams to drive excellence in patient care and business solutions.

What You Bring

• High School Diploma or equivalent and 5 years of experience or an equivalent combination of education and experience is required.
• 4 years of experience troubleshooting and installing hardware and software with computer systems is required.
• 4 years of exposure to a call-center environment prior Help Desk experience and or customer-facing service experience are required.
• Strong presentation skills are required.
• Strong working knowledge of Windows and Macintosh Operating System (Mac OS) environments is required.
• Familiarity with Active Directory Office 365 Administration Center remote support tools and Information Technology Service Management (ITSM) platforms are required.
• Hands-on experience with mobile device support with iPhone Operating System (iOS) Android and Master Data management (MDM) platforms is required.
• Computer proficient to include web browser/internet search MS Outlook Word and Power Point capabilities. Technical competence includes the ability to learn new software and systems.
• Experience with Oracle Customer Relationship Management (CRM) and Power Business Intelligence (BI) is preferred.
• A passion for innovation and a commitment to Bregs mission to Keep Moving Forward.

Why Breg

At Breg we invest in our people and culture. We offer:

• Comprehensive Benefits: Medical dental vision disability and life insurance effective the first of the month after hire.
• Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
• Growth & Development: Opportunities for professional advancement within a company that values your contributions.
• Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer fostering a diverse and inclusive workplace.
• For more information regarding Company benefits please see Range: $32.00 - $36.00 per hour. Actual compensation is determined by factors such as experience skills and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate including but not limited to geographical location work experience skill set relevant trainings and certifications and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus.

  Ready to Move Forward

  If youre ready to be part of a company that is redefining orthopedic care apply today at is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.

  Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.

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