Learner Experience Administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job title:
Learner Experience AdministratorJob Description:
Working under the guidance of the Learner Experience Team Leader the postholder will assist in the enrolment registration and induction of learners ensuring they are fully prepared prior to arrival. The role includes managing learner communications supporting special educational needs and disabilities (SEND) adjustments and acting as a point of contact during their time on site. Post-course the administrator will help learners complete submissions and portfolios while maintaining safeguarding responsibilities throughout the learner journey.
As a key member of the Academic Services team you will work collaboratively with other departments to support our business objectives. You will ensure we deliver our objectives within the Academic Services and ensure every customer has an outstanding learning experience. You will be responsible for supporting delegates and clients end to end to ensure that they receive an excellent customer experience.
Responsibilities
Represent Capita Fire Service College as the professional education provider of choice
Build professional relations with colleagues to encourage a positive working environment.
Motivate inspire and drive the business through your actions.
Liaise with Sales and the Training Delivery team and other stakeholders
Responsible for supporting delegates to ensure that delegates are supported pre and post course in achieving their qualification.
Build a collaborative and supportive culture between all teams and Academic Services.
Responsible for the End-to-end process of learner support for delegates to ensure timely completion and Certification.
Support the enrolment registration and induction processes for all learners.
Ensure learners are registered with relevant awarding bodies and have completed any required pre-course work.
Communicate essential course information to learners prior to arrival including logistics and SEND-related adjustments.
Welcome and assist learners on site acting as a primary point of contact for queries and support.
Maintain accurate records of learner interactions service history and safeguarding concerns.
About You
Outstanding people skills with the ability to adapt to meet individual needs
Honest trustworthy and professional
Flexibility to adapt working pattern to support business needs and workover weekends should you be required to support business needs
Experience in learner support student services or administrative roles within aneducational or training environment.
Strong organisational and communication skills with a learner-focused approach.
Understanding of safeguarding responsibilities and SEND support requirements.
Ability to manage confidential information and maintain accurate records.
Proficiency in using digital systems for learner management and communication
About Fire Service College:
The Fire Service College is a leading organisation for fire prevention and protection and response providing assessed accredited and assured fire and multi-service training for emergency service professionals globally.
With over 40 years experience in delivering fire and rescue training internationally we specialise in equipping todays firefighters and other emergency responders with the best possible skills and training to learn the latest techniques and procedures. Our unique incident ground at one of the premier fire training venues in the world coupled with our expert instructors provides the opportunity for our learners to train and exercise in a realistic and challenging environment for a learning experience that is second to none.
Whats in it for you
A competitive basic salary (Up to 25000)
23 days holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more
Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology
Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform
Unlock Your Potential with Capita
At Capita your career can take you wherever your ambition leads. Youll become part of a diverse network of talented forward-thinking professionals working across a wide range of disciplines and sectors. Were committed to your growth offering endless opportunities to expand your skills explore new paths and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first always Fearless innovation Achieve together Everyone is valued
What we hope youll do next:
Choose Apply now to fill out our short application so that we can find out more about you.
Location:
Moreton In MarshUnited KingdomTime Type:
Full timeContract Type:
PermanentRequired Experience:
Unclear Seniority
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Abu Dhabi Insurance Brokers LLC is a leading multinational insurance brokerage firm duly registered and licensed to conduct insurance brokerage business in UAE. Abu Dhabi Insurance Brokersis also licensed by the Health Authority of Abu Dhabi and Dubai Health Authority to operate the h ... View more
